MANAGER, PATIENT ACCESS SERVICES (1077)

Springfield Memorial Hospital; United States; On-site; USD 67,000 - 104,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health and dental insurance

Job summary

Memorial Health in the United States is seeking a Manager, Patient Access Services to lead registration operations across its affiliates. You will direct daily activities, ensure efficient service, and oversee quality review of registration processes.

The role partners with hospital leadership, analyzes admissions trends, provides revenue cycle insights, and drives improvements while maintaining compliance. Strong leadership, communication, and analytic skills are essential.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Accounting, or related field required.
• Associate degree with equivalent work experience or HFMA/HBI certification also considered.
• Minimum of three (3) years of supervisory or management experience required.

Responsibilities

• Oversee patient registration operations across Memorial Health affiliates.
• Lead daily department activities and ensure efficient operations.
• Review and resolve registration issues and monitor performance metrics.
• Ensure compliance with policies and regulatory requirements.
• Lead process improvements and governance within Patient Access.

Skills

Leadership

Analytical skills

Regulatory knowledge

Customer service

Team development

Communication

Education

Bachelor's degree in Business Administration, Healthcare Administration, Accounting, or related field

Associate degree with equivalent work experience or HFMA/HBI certification

Tools

Cerner

Electronic Health Record systems

Job description

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type

On-site

Job Description Summary: The Manager, Patient Access Services provides leadership and oversight for patient registration operations across assigned Memorial Health affiliates. This role is responsible for directing daily department activities, ensuring efficient operations, and fostering a high-performing team focused on delivering exceptional service to patients and their families. The manager oversees the quality review and continuous improvement of registration processes, ensures compliance with Memorial Health policies and regulatory requirements, and partners with affiliate locations to maintain consistent standards across the health system. This position analyzes admissions and registration trends, provides operational and revenue cycle insights that support financial reimbursement, and serves as a key liaison between Patient Access and hospital leadership. Additional responsibilities include monitoring daily departmental performance, reviewing and resolving registration issues, producing and analyzing operational metrics and financial clearance reports, enforcing departmental policies and procedures, and leading the development and implementation of process improvements. The Manager, Patient Access Services also participates as a member of the leadership team to ensure departmental goals, quality standards, productivity targets, and patient experience expectations are consistently achieved. Special projects and reporting may be assigned as needed to support organizational initiatives.

Education

• - Bachelor's degree in Business Administration, Healthcare Administration, Accounting, or a related field required.
• - In lieu of a Bachelor's degree, an Associate degree with equivalent work experience or Healthcare Business Insights (HBI) or Healthcare Financial Management Association (HFMA) certification with equivalent work experience will be considered.

Experience

• - Minimum of three (3) years of supervisory or management experience required.
• - Three to five (3–5) years of Patient Access Services, Patient Financial Services, Revenue Cycle, or related healthcare experience preferred.
• - Experience with patient registration, scheduling, pre-registration, insurance verification, prior authorization, billing and reimbursement, medical necessity, customer service, and service recovery preferred.
• - Experience using Cerner or similar electronic health record and registration systems preferred.

Knowledge, Skills & Abilities

• - Strong understanding of front-end revenue cycle operations, including point-of-service and post-service collections.
• - Demonstrated ability to lead, coach, and develop high-performing teams while fostering engagement and accountability.
• - Knowledge of healthcare regulatory requirements and compliance standards.
• - Ability to manage multiple priorities in a fast-paced healthcare environment while exercising sound judgment and decision-making.
• - Strong analytical skills with experience interpreting operational and financial data to improve performance.
• - Excellent verbal and written communication skills with the ability to develop policies, prepare reports, and present recommendations.
• - Proven ability to build collaborative relationships with physicians, nursing leadership, administrators, vendors, and other healthcare professionals.
• - Strong customer service and service recovery skills with a focus on improving the patient experience.
• - Ability to manage performance, conduct coaching and evaluations, recommend corrective action when appropriate, and lead organizational change initiatives.

Pay Transparency $32.14 - $49.82 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits: Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/

Accommodation: If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.

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