PATIENT ACCESS TEAM LEADER (3443)

Jacksonville Memorial Hospital; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Memorial Health is seeking a Patient Access Team Lead to provide day-to-day leadership, guidance, and coordination for colleagues in the assigned area. You will supervise in the absence of the Supervisor/Manager and support staffing decisions to ensure smooth operation and excellent patient service.

The role requires strong communication, organizational skills, and experience in patient access or related revenue cycle functions within a fast-paced healthcare setting.

Qualifications

• Two years of experience in Patient Access, registration, insurance, revenue cycle, or related healthcare role.
• One year of leadership/supervisory experience in Patient Access or a similar department.
• Ability to organize, prioritize, and coordinate multiple responsibilities in a fast-paced healthcare environment.

Responsibilities

• Provide day-to-day leadership and guidance for the assigned area.
• Coordinate staffing needs and assign daily work.
• Monitor patient volumes and adjust staffing to maintain efficiency and service.

Skills

Leadership

Staff scheduling

Customer service

Communication

Coaching

Problem solving

Organizational skills

HIPAA compliance

Team collaboration

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office

EHR systems

Job description

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary

The Patient Access Team Lead is responsible for providing day-to-day leadership, guidance, and coordination for colleagues within their assigned area. This role serves as a resource to staff and assumes designated supervisory responsibilities in the absence of the Supervisor or Manager. The Team Lead assists with assigning daily work, coordinating staffing needs, and supporting operational efficiency throughout the shift. They proactively monitor patient volumes, coordinate additional staffing when needed, and organize team resources to respond effectively to unexpected increases in patient activity while maintaining excellent patient service and departmental workflow.

Education

• High school diploma or equivalent required.
• Associate degree or higher preferred.

Licensure/Certification/Registry

• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred.

Experience

• Minimum of two (2) years of experience as a Patient Access Associate/Specialist or in a related healthcare registration, insurance, revenue cycle, collections, or clinical office role required.
• Minimum of one (1) year of experience within a Patient Access department or previous leadership/supervisory experience required.

Other Knowledge, Skills, and Abilities

• Demonstrated ability to organize, prioritize, and coordinate multiple responsibilities in a fast-paced healthcare environment.
• Excellent customer service and interpersonal skills with the ability to build positive working relationships and support exceptional patient experiences.
• Strong verbal and written communication, problem-solving, training, coaching, and organizational skills.
• Ability to work independently, exercise sound judgment, and make decisions with minimal supervision.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams; experience with healthcare registration and electronic health record (EHR) systems preferred.
• Working knowledge of patient registration, insurance verification, scheduling, financial clearance, and revenue cycle processes.
• Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA and organizational policies.
• Demonstrated ability to lead by example, adapt to changing priorities, and effectively support departmental goals and operational needs.

Pay Transparency $18.34 - $28.42 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.

All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.