Supervisor, Patient Access – Pre-Access

Jobtailor; Breese (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Healthcare Access Manager to lead Patient Access staff, oversee onboarding and training, and optimize revenue cycle processes on site in Illinois. The role emphasizes staff development, operational efficiency, and compliance within a healthcare setting.

You will collaborate with leadership to implement AI-driven process improvements, monitor performance metrics, and ensure accurate scheduling, registration, and hospital billing workflows while maintaining exceptional

Qualifications

• CHAM certification required
• CRCR certification required
• High School Diploma or GED
• 2-3 years of supervisory experience in healthcare or business preferred
• Ability to lead/direct others
• High degree of analytical ability
• Working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements

Responsibilities

• Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work.
• Handle and solve problems related to the area of assignment
• Work with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training of Patient Access staff
• Perform revenue cycle tasks supporting compliance and customer service
• Assist the Patient Access Manager with day-to-day operations
• Coordinate registration and pre-registration duties
• Monitor daily productivity and communicate with staff
• Provide reporting on department performance metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes
• Assign goals and provide coaching and corrective action
• Participate in on-call rotation, including days, nights, and weekends
• Fill in for call-offs, staffing issues, or unexpected volumes as needed
• Develop department processes and procedures
• Conduct staff training, education, development, audits, and continual coaching
• Act as a resource for staff and ancillary departments
• Manage assigned projects and process changes
• Report routinely to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required to ensure process alignment and communication

Skills

Leadership

Coaching

Communication

Team Management

Organizational Skills

Analytical Skills

Problem Solving

Process Improvement

Education

High School Diploma or GED

Tools

Microsoft Office

AI Management Tools

Job description

• Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
• Handle and solve problems related to the area of assignment
• Work with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training of Patient Access staff
• Perform revenue cycle tasks supporting compliance and customer service
• Assist the Patient Access Manager with day-to-day operations
• Coordinate registration and pre-registration duties
• Monitor daily productivity and communicate with staff
• Provide reporting on department performance metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes
• Assign goals and provide coaching and corrective action
• Participate in on-call rotation, including days, nights, and weekends
• Fill in for call-offs, staffing issues, or unexpected volumes as needed
• Develop department processes and procedures
• Conduct staff training, education, development, audits, and continual coaching
• Act as a resource for staff and ancillary departments
• Manage assigned projects and process changes
• Report routinely to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required to ensure process alignment and communication

Requirements

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• High School Diploma or GED
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others
• High degree of analytical ability
• Working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements

Core Competencies

Demonstrates expertise in healthcare access management and revenue cycle processes, with a strong focus on staff development, operational efficiency, and compliance. Proficient in utilizing analytical skills and technology to enhance team performance and service delivery.

Highest-signal resume keywords

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• Staff Training and Development
• Revenue Cycle Management
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Revenue Cycle Management
• Staff Training and Development
• Analytical Skills
• Problem Solving
• Process Improvement
• Scheduling
• Registration
• Insurance Verification
• Hospital Billing
• Performance Metrics Reporting

Soft Skills

• Leadership
• Coaching
• Communication
• Team Management
• Organizational Skills

Certifications & Qualifications

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)

Industry Keywords

• Healthcare
• Patient Access
• Revenue Cycle
• Compliance
• Customer Service

Tools & Technologies

• Microsoft Office
• AI Management Tools