Patient Access Supervisor

Jobtailor; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in New York, NY is seeking a Front-End Revenue Cycle Supervisor to oversee operations and staffing within the Patient Access domain. You will track workflows, implement solutions to meet turnaround times, and ensure effective billing front-end processes.

Responsibilities include coordinating pre-registration, pre-certification, payer notification, and insurance verification, while leading a team and developing policies with leadership.

Qualifications

• Associate's or equivalent experience in Business, Health Information Management, or related field.
• 1-3 years of front-end revenue cycle supervisory/leadership experience in a large healthcare setting.
• 1-3 years of proven experience managing multiple projects and personnel management effectively.
• Ability to work the hours specified, including possible weekends, evenings, and holidays.
• Visual acuity adequate to perform position duties.
• Ability to communicate effectively with others, hear, understand, and distinguish speech and other sounds.
• Ability to maintain confidentiality.
• Ability to work effectively in a team environment.
• Compliance with safety principles, laws, regulations, and standards associated with CMS, The Joint Commission, DHHS, and OSHA if applicable.

Responsibilities

• Oversee front-end Revenue Cycle coordination and operations.
• Track daily workflow and implement solutions to meet turnaround times.
• Prioritize workflow and staffing assignments.
• Maintain staff scheduling and supervise performance.
• Coordinate pre-registration, pre-certification, payer notification, insurance verification, and financial counseling.
• Coordinate staff onboarding and in-services and validate competencies.
• Assist employees with computer software and process project implementations.
• Create and maintain staff schedules in accordance with budget.
• Assist with reimbursement guidelines for government and private providers.
• Build cooperative working relationships with physician office staff and hospital departments.
• Provide leadership with timely information regarding Patient Access processes, staffing, and customer service issues.
• Interview, hire, develop, train, retain, assign, lead, appraise, reward, coach, and resolve employee complaints and problems.

Skills

Front-End Revenue Cycle Management

Staff Scheduling

Financial Counseling

Insurance Verification

Pre-Registration Coordination

Denial Avoidance

Payer Notification

Process Implementation

Performance Management

Policy Development

Education

Associate's Degree in Business

Health Information Management

Job description

• Oversee overall operations and processes within front-end Revenue Cycle coordination
• Track workflow functions daily and implement solutions to meet turnaround times
• Prioritize workflow and staffing assignments
• Maintain statistical information for optimal staff scheduling and customer service
• Report operating process issues to the Patient Access Manager
• Maintain and help develop policies and procedures
• Plan, develop, implement, and evaluate goals, objectives, policies, and procedures with leadership and peers
• Evaluate staff performance and productivity, identify deficiencies, report trends, and take appropriate action
• Coordinate pre-registration, pre-certification, pre-authorization, payer notification, insurance verification, financial counseling, referrals, point-of-care collections, training, and denial avoidance
• Coordinate staff onboarding and in-services and validate competencies
• Assist employees with computer software and process project implementations
• Create and maintain staff schedules in accordance with budget
• Assist with reimbursement guidelines for government and private providers
• Build cooperative working relationships with physician office staff, hospital departments, physicians, and co-workers
• Provide leadership with timely information regarding Patient Access processes, staffing, and customer service issues
• Interview, hire, develop, train, retain, assign, lead, appraise, reward, coach, and resolve employee complaints and problems

Requirements

• Associate's or equivalent experience in areas of Business, Health Information Management, or a related field
• 1-3 years of front-end revenue cycle supervisory/leadership experience in a large healthcare setting
• 1-3 years of proven experience managing multiple projects and personnel management effectively
• Ability to work the hours specified, including possible weekends, evenings, and holidays
• Visual acuity adequate to perform position duties
• Ability to communicate effectively with others, hear, understand, and distinguish speech and other sounds
• Ability to maintain confidentiality
• Ability to work effectively in a team environment
• Compliance with safety principles, laws, regulations, and standards associated with CMS, The Joint Commission, DHHS, and OSHA if applicable

Core Competencies

Demonstrates expertise in overseeing front-end Revenue Cycle operations, including staff management, workflow optimization, and compliance with healthcare regulations. Proven ability to develop policies, evaluate performance, and maintain effective communication within a healthcare setting.

Highest-signal resume keywords

• Front-End Revenue Cycle Management
• Staff Performance Evaluation
• Policy Development
• Project Management
• Healthcare Compliance

ATS Optimization Keywords

Hard Skills

• Revenue Cycle Coordination
• Statistical Analysis
• Staff Scheduling
• Financial Counseling
• Insurance Verification
• Pre-Registration Coordination
• Denial Avoidance
• Payer Notification
• Process Implementation
• Performance Management

Soft Skills

• Effective Communication
• Team Collaboration
• Leadership
• Problem Solving
• Conflict Resolution

Certifications & Qualifications

• Associate's Degree in Business
• Health Information Management

Industry Keywords

• CMS Compliance
• The Joint Commission Standards
• DHHS Regulations
• OSHA Standards
• Healthcare Setting