Supervisor Patient Access - Patient Access Center

CHRISTUS Health; Tyler (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

CHRISTUS Health in Tyler, TX is seeking a supervisor to oversee daily operations of the Patient Access department, including Inpatient, Outpatient, ER, and Day Surgery registrations. You will help maintain department reports, manage staff schedules, ensure policy compliance, and drive patient, associate, and physician satisfaction while supporting a cohesive leadership team.

This role requires strong organizational skills, attention to accuracy, and effective communication across teams to meet

Qualifications

• High School Diploma

Responsibilities

• Maintain policies and professional behavior.
• Monitor registration operations for Inpatient, Outpatient, ER, and Day Surgery.
• Ensure Medicare/Medicaid and other payor criteria are met by physician orders.
• Ensure complete and accurate patient documentation in records/system.
• Ensure POS collections meet established goals.
• Foster patient, associate, and physician satisfaction.
• Ensure compliance with laws and protect confidentiality.
• Review performance and provide coaching and training as needed.
• Ensure timely staff communication and input.
• Staffing appropriate to meet patient needs.
• Verify insurance and obtain precertifications to prevent denials.
• Ensure patient safety goals are met.
• Conduct periodic department audits and report findings.
• Conduct petty cash audits monthly.
• Pursue continuous improvement in department operations.
• Collaborate with supervisory team to maintain cohesive leadership.
• Ensure associates have equipment and supplies.
• Perform other duties to meet objectives.

Job description

Summary

Responsible to oversee daily operations of assigned areas. Assist the Patient Access Director in maintaining department reports. Assists in all areas as needed. Also, coordinate the functions of the following admission areas: Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors and Customer Service. Responsible for insuring staff is trained and performance objectives are met. Creates and maintains Associate work schedules and manages time off for team.

Responsibilities

• Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
• Responsible for monitoring the registration area operation to include policies and procedures for Inpatient, outpatient, ER, and Day Surgery registrations.
• Assures criteria for Medicare/Medicaid, Champus, and other Third Party Payors are met by physician orders on all outpatient, observation, and Inpatient admission.
• Insure documentation is complete and accurate for patient medical records, including data entered in hospital computer system or other mediums for patient information.
• Insure point-of-service (POS) collections for assigned areas meet established goals.
• Strive to create an atmosphere that fosters excellent patient satisfaction.
• Strive to create an atmosphere that fosters excellent Associate satisfaction.
• Strive to create an atmosphere that fosters excellent physician satisfaction.
• Ensures compliance with applicable laws and regulations. Promotes confidentiality among associates and within the processing of patient information.
• Review Associate performance for recognition, evaluation, coaching, training, and correction as needed. Insure errors are corrected timely and feedback/training is provided to Associates for improvement.
• Insure Associates receive timely communication of information, expectations, and upcoming changes and seek their input.
• Insure staffing is appropriate to meet patient needs and seek to exceed patient expectations. Work within productivity guidelines to accomplish this goal.
• Insure insurance verification is performed and precertification's are received timely to prevent insurance denials. Insure these activities are documented in patient accounts.
• Insure patient safety goals are met, including correct information listed for each account worked in the hospital computer systems.
• Conduct periodic audits of department performance, as assigned. Report audit findings to the defined recipient.
• Conduct petty cash audits monthly and insure adequate petty cash is on-hand for daily operations.
• Consistently seek continuous improvement that will enhance department operations, patient satisfaction, and Associate satisfaction.
• Work with other supervisory Associates to help create a cohesive leadership team within the department that can see or anticipate needs and manage functions to alleviate disruption of workflow.
• Insure Associates have equipment and supplies to perform assigned duties.
• Various other duties necessary to achieve department and facility objectives.

Job Requirements

• High School Diploma

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time