Supervisor Patient Access

WellSpan Health; York (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible spending and health savings

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

DailyPay

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

Job summary

WellSpan Health is seeking a Patient Access Supervisor to oversee the day-to-day operations of the department and ensure accurate data handling. You will schedule staff, resolve workflow issues, and coordinate with clinical and admin teams to maintain efficient patient flow and compliance with regulatory requirements.

The role emphasizes staff development, policy maintenance, and safe, high-quality patient access services.

Qualifications

• High school diploma or GED required.
• Minimum 2 years supervisory experience.
• Strong communication and interpersonal abilities.
• Proficient in computer systems and data entry.

Responsibilities

• Oversees day-to-day operations of the Patient Access department.
• Schedules staff and resolves issues to keep processes efficient.
• Ensures accurate patient demographic and financial data entry.
• Coordinates with clinical and administrative staff for patient arrivals and pre-service duties.
• Develops, revises, and maintains department policies and monitors quality and safety standards.
• Manages reporting and auditing of department results.
• Plans and oversees assigned projects.

Skills

Communication skills

Interpersonal skills

Supervisory skills

Computer skills

Education

High School Diploma or GED

Job description

General Summary

Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.

Shift

Full Time, Days, 10:00 a.m. to 6:00 p.m. (Mon-Fri), with schedule flexibility based on department needs and participation in a rotating weekend on-call schedule.

Duties and Responsibilities

Essential Functions:

• Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
• Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
• Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
• Supervises Patient Access department responsibilities.
• Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
• Promotes the active engagement of all employees and supports recognition of staff accomplishments.
• Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
• Oversees the reporting process for their assigned Patient Access department. Resolves errors, exceptions and unreconciled items promptly.
• Plans, conducts and supervises assigned projects.

Common Expectations:

• Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attends meetings as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education

• High School Diploma or GED Required

Work Experience

• 2 years Supervisory experience. Required

Knowledge, Skills, and Abilities

• Excellent communication, interpersonal, supervisory and computer skills.

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy