Supervisor Patient Access - Patient Access Center

Christus Health; Alexandria (LA); On-site; USD 52,000 - 69,000; Full time

Job summary

Christus Health in Alexandria, LA seeks an experienced supervisor to oversee daily operations of admission areas including Inpatient, Outpatient, ER, and Day Surgery. You will assist the Patient Access Director, maintain department reports, and coordinate staff schedules.

The role requires ensuring accurate documentation, proper insurance verifications, and adherence to policies. You will lead a team to deliver excellent patient, associate, and physician satisfaction while meeting productivity

Qualifications

• High school diploma required.

Responsibilities

• Maintain policy adherence in administration, attire, attendance, confidentiality, professionalism, and reliability.
• Monitor registration area operations for Inpatient, Outpatient, ER, and Day Surgery.
• Ensure Medicare/Medicaid and other third‑party payor criteria are met by orders for all admissions.
• Ensure accurate documentation of patient information in hospital records and systems.
• Oversee POS collections to meet established financial goals.
• Foster patient, Associate, and physician satisfaction.
• Ensure compliance with laws and confidentiality of patient data.
• Review Associate performance and provide coaching and training.
• Ensure timely communication of information and upcoming changes to Associates.
• Manage staffing to meet patient needs and maintain productivity.
• Ensure insurance verification and precertification are performed timely.
• Conduct periodic audits of department performance and report findings.
• Ensure equipment and supplies are available for assigned duties.
• Perform other duties to achieve department and facility objectives.

Education

High School Diploma

Job description

Description

Summary

Responsible to oversee daily operations of assigned areas. Assist the Patient Access Director in maintaining department reports. Assists in all areas as needed. Also, coordinate the functions of the following admission areas: Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors and Customer Service. Responsible for insuring staff is trained and performance objectives are met. Creates and maintains Associate work schedules and manages time off for team.

Responsibilities

• Maintains consistency with Administrative and Departmental policies with appropriate behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
• Responsible for monitoring the registration area operation to include policies and procedures for Inpatient, outpatient, ER, and Day Surgery registrations.
• Assures criteria for Medicare/Medicaid, Champus, and other Third Party Payors are met by physician orders on all outpatient, observation, and Inpatient admission.
• Insure documentation is complete and accurate for patient medical records, including data entered in hospital computer system or other mediums for patient information.
• Insure point-of-service (POS) collections for assigned areas meet established goals.
• Strive to create an atmosphere that fosters excellent patient satisfaction.
• Strive to create an atmosphere that fosters excellent Associate satisfaction.
• Strive to create an atmosphere that fosters excellent physician satisfaction.
• Ensures compliance with applicable laws and regulations. Promotes confidentiality among associates and within the processing of patient information.
• Review Associate performance for recognition, evaluation, coaching, training, and correction as needed. Insure errors are corrected timely and feedback/training is provided to Associates for improvement.
• Insure Associates receive timely communication of information, expectations, and upcoming changes and seek their input.
• Insure staffing is appropriate to meet patient needs and seek to exceed patient expectations. Work within productivity guidelines to accomplish this goal.
• Insure insurance verification is performed and precertification's are received timely to prevent insurance denials. Insure these activities are documented in patient accounts.
• Insure patient safety goals are met, including correct information listed for each account worked in the hospital computer systems.
• Conduct periodic audits of department performance, as assigned. Report audit findings to the defined recipient.
• Conduct petty cash audits monthly and insure adequate petty cash is on-hand for daily operations.
• Consistently seek continuous improvement that will enhance department operations, patient satisfaction, and Associate satisfaction.
• Work with other supervisory Associates to help create a cohesive leadership team within the department that can see or anticipate needs and manage functions to alleviate disruption of workflow.
• Insure Associates have equipment and supplies to perform assigned duties.
• Various other duties necessary to achieve department and facility objectives.

Requirements

• High School Diploma

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time