Supervisor, Patient Access HUB

Inizio Engage; Fort Washington (Montgomery County); Remote; USD 56,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with match

Paid time off

Life insurance

Parental leave

Holidays

Job summary

Inizio Engage is seeking a senior leader to supervise Nurse Navigators, Case Managers, and Project Liaisons, ensuring compliant, high-quality patient access in a virtual HUB environment.

The role requires an active RN license, 5+ years of supervisory experience, and strong knowledge of call center operations and patient advocacy. Excellent communication and coaching skills are essential for success.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Active RN license required.
• Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment.
• Strong understanding of call center operations and virtual team management.
• Proficiency with Microsoft Office and call center technologies.
• Demonstrated leadership, coaching, and team development skills.
• Excellent communication, interpersonal, and patient advocacy skills.

Responsibilities

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons.
• Establish clear performance expectations aligned with client KPIs and program goals.
• Monitor daily HUB operations to ensure high-quality, compliant patient access services.
• Drive accountability through performance evaluations, feedback, and development planning.
• Oversee staffing, workload distribution, and service continuity in a virtual environment.
• Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence.
• Analyze performance metrics and identify opportunities for operational improvement.

Skills

Nurse leadership

Call center ops

Virtual team mgmt

Coaching

Communication

Patient advocacy

Education

Bachelor’s Degree or equivalent

Active RN license

Tools

Microsoft Office

Call center technologies

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.This is your opportunity to join Inizio Engage and represent a top biotechnology company!Why You’ll Love Working HereWe believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:Competitive pay that recognizes your experience, expertise, and impactComprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leaveCompany-paid holidays so you can rest, recharge, and focus on what matters mostRecognition programs, contests, and awards that celebrate your contributionsContinuous growth opportunities through learning, leadership development, and career advancement supportA collaborative culture where your ideas are valued and your work makes a differenceWe’re also proud to be recognized for creating an exceptional employee experience:Best Place to Work in BioPharma — 2022, 2023, 2025Certified Great Place to Work — 2021, 2023, 2025, 2026Learn more: https://www.greatplacetowork.com/certified-company/7003732What will you be doing?Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project LiaisonsEstablish clear performance expectations aligned with client KPIs and program goalsMonitor daily HUB operations to ensure high-quality, compliant, and timely patient access servicesDrive accountability through performance evaluations, feedback, and development planningOversee staffing, workload distribution, and service continuity in a virtual environmentEnsure all interactions meet quality, compliance, and documentation standards, including HIPAA adherenceAnalyze performance metrics and identify opportunities for operational improvementCollaborate cross-functionally to enhance program performance and patient experienceSupport hiring, onboarding, and training of new team membersServe as operational support during high-volume periods as neededWhat do you need for this position?Bachelor’s Degree or equivalent work experience requiredActive RN license requiredMinimum of 5 years of supervisory experience in a HUB, call center, or patient access environmentStrong understanding of call center operations and virtual team managementProficiency with Microsoft Office and call center technologiesDemonstrated leadership, coaching, and team development skillsExcellent communication, interpersonal, and patient advocacy skillsThe base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.To learn more about Inizio Engage, visit us at: https://inizio.com/Equal Opportunity & InclusionInizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.Candidate Use of Artificial Intelligence in InterviewsAs part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.