Supervisor, Patient Access HUB

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 56,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

Inizio Engage seeks a seasoned leader to provide direct leadership and oversight for a team of Nurse Navigators, Case Managers, and Special Project Liaisons delivering patient access services.

The role emphasizes performance management, compliance, and timely, high-quality patient interactions, aligned with client KPIs and program goals. Remote environment with staffing and training responsibilities.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Active RN license required.
• Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment.
• Strong understanding of call center operations and virtual team management.
• Proficiency with Microsoft Office and call center technologies.
• Demonstrated leadership, coaching, and team development skills.
• Excellent communication, interpersonal, and patient advocacy skills.

Responsibilities

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons.
• Establish clear performance expectations aligned with client KPIs and program goals.
• Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services.
• Drive accountability through performance evaluations, feedback, and development planning.
• Oversee staffing, workload distribution, and service continuity in a virtual environment.
• Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence.
• Analyze performance metrics and identify opportunities for operational improvement.
• Collaborate cross-functionally to enhance program performance and patient experience.
• Support hiring, onboarding, and training of new team members.
• Serve as operational support during high-volume periods as needed.

Skills

Leadership

Coaching

Performance management

Communication

Team development

Education

Bachelor’s Degree or equivalent

RN license

Tools

Microsoft Office

Call center technologies

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026 Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
• Establish clear performance expectations aligned with client KPIs and program goals
• Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
• Drive accountability through performance evaluations, feedback, and development planning
• Oversee staffing, workload distribution, and service continuity in a virtual environment
• Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence
• Analyze performance metrics and identify opportunities for operational improvement
• Collaborate cross-functionally to enhance program performance and patient experience
• Support hiring, onboarding, and training of new team members
• Serve as operational support during high-volume periods as needed

What do you need for this position?

• Bachelor’s Degree or equivalent work experience required
• Active RN license required
• Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
• Strong understanding of call center operations and virtual team management
• Proficiency with Microsoft Office and call center technologies
• Demonstrated leadership, coaching, and team development skills
• Excellent communication, interpersonal, and patient advocacy skills

The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.