Patient Navigator

Inizio Engage; Fort Washington (Montgomery County); Remote; USD 43,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, visionInsurance

401(k) with company match

Paid time off

Paid maternity/paternity leave

Company holidays

Recognition programs

Job summary

Inizio Engage seeks an experienced, licensed registered nurse to guide patients through access and treatment journeys, coordinating with healthcare providers and payers to ensure timely therapy initiation. You will manage cases and provide education in a virtual or call center setting, ensuring compliance and patient advocacy throughout.

The role emphasizes benefits verification, prior authorizations, enrollment into support programs, and ongoing engagement with patients and caregivers to remove

Qualifications

• RN license required.
• 3+ years of clinical nursing experience.
• Dermatology or immunology experience preferred.
• 2-5 years in case management and patient support.
• Experience in case management, patient access, HUB services, or specialty pharmacy preferred.
• Strong understanding of healthcare systems and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to manage a patient caseload independently.
• Strong organizational and problem-solving skills.
• Comfortable working in a virtual or call center environment.

Responsibilities

• Coordinate with healthcare providers, specialty pharmacies, and payers to ensure patients gain access to prescribed medication and education.
• Serve as the primary contact for patients and caregivers to provide personalized support on treatment journeys.
• Guide patients through post-prescription steps, including enrollment into support programs and benefits verification.
• Manage cases from referral through therapy initiation with timely, compliant progression.
• Conduct benefits investigations and prior authorizations, tracking plan requirements and outcomes.
• Proactively address barriers to therapy (financial, clinical, adherence).
• Support medication adherence and ongoing patient engagement via multiple touchpoints.
• Document patient interactions and outcomes per program requirements.
• Escalate complex reimbursement issues and participate in quality initiatives.

Skills

RN license

Clinical nursing

Case management

Patient support

Communication skills

Organizational skills

Problem-solving

Virtual/call center experience

Education

Bachelor's or Associate degree in Nursing

Job description

Inizio Engage has long-standing partnerships with leading Biotechnology companies, across Commercial, Patient Solutions and Medical Affairs businesses.For this role, a successful candidate will provide personalized patient support, guiding individuals through their access and treatment journey. This role combines case management and clinical expertise with patient advocacy to improve outcomes and ensure timely access to therapy.This is your opportunity to join Inizio Engage and represent a top biotechnology company!This is your opportunity to join Inizio Engage and represent a leading biotechnology company as part of an exciting new product launch bringing innovative therapy options to patients who need them most.Why You’ll Love Working HereWe believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:Competitive pay that recognizes your experience, expertise, and impactComprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leaveCompany-paid holidays so you can rest, recharge, and focus on what matters mostRecognition programs, contests, and awards that celebrate your contributionsContinuous growth opportunities through learning, leadership development, and career advancement supportA collaborative culture where your ideas are valued and your work makes a differenceWe’re also proud to be recognized for creating an exceptional employee experience:Best Place to Work in BioPharma — 2022, 2023, 2025Certified Great Place to Work — 2021, 2023, 2025, 2026Learn more: https://www.greatplacetowork.com/certified-company/7003732What will you be doing?Coordinate with healthcare providers, specialty pharmacies, and payers to ensure patients gain access to their prescribed medication, understand cost support options, understand educational materials, and receive personalized support throughout their treatment journeyServe as the primary point of contact for patients and caregivers who have been prescribed medication to provide personalized support on their treatment journey.Serve as a point of contact for HCPs for support for enrollments into patient support programs.Guide patients and/or caregivers through the post-prescription process including enrollment into support programs, benefits verification, prior authorization, financial assistance, and therapy initiationProvide education on program offerings, insurance process, disease state and treatment using approved materialsManage assigned patient cases from referral through therapy initiation, ensuring timely, accurate, and compliant case progressionConduct benefits investigations to determine insurance coverage, prior authorization requirements, and patient financial responsibilityManage the prior authorization and appeals process, including obtaining plan-specific criteria and requirements, initiating, submitting, and tracking requests, and following up with plans, patients, and HCPs as needed to ensure timely outcomes.Proactively identify and address barriers to therapy, including financial, clinical, and adherence challengesSupport medication adherence and ongoing patient engagement through a series of touchpoints.Coordinate with providers, pharmacies, and internal teams to ensure seamless careDocument all patient interactions and outcomes in compliance with program requirementsMonitor case progress and escalate complex reimbursement issues as neededParticipate in quality initiatives, audits, and continuous improvement effortsEnsure compliance with all regulatory and privacy requirementsWhat do you need for this position?Active, unrestricted RN license required3+ years of clinical nursing3+ years of experience in dermatology or immunology preferred2-5 years of case management and patient support experienceExperience in case management, patient access, HUB services, or specialty pharmacy preferredStrong understanding of healthcare systems and patient advocacyExcellent communication and interpersonal skillsAbility to manage a patient caseload independentlyStrong organizational and problem-solving skillsComfortable working in a virtual or call center environmentThe base pay range for this position is $30.80/hr – $57.20/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.To learn more about Inizio Engage, visit us at: https://inizio.com/Equal Opportunity & InclusionInizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.Candidate Use of Artificial Intelligence in InterviewsAs part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.