Supervisor, Patient Access, 10:30a-7p

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Norton Healthcare, Inc. is seeking a Patient Access Supervisor to lead patient flow and guest services within the facility.

The role includes greeting and directing patients, ensuring courteous service to internal and external customers, and supporting the Patient Registration staff with time and attendance and various reports. The ideal candidate has hospital registration experience, strong customer service skills, and the ability to coach staff and collaborate with teams to enhance patient

Qualifications

• One year in hospital registration or central business office.
• Three years in hospital registration or central business office.
• High School Diploma or GED.

Responsibilities

• Greet, direct and maintain the flow of patients at Guest Service and other Patient Access areas of the Facility.
• Provide prompt and courteous service to external and internal customers.
• Assist with time and attendance, denials, and various work queue reports.
• Act as a resource person to the Patient Registration staff.

Education

High School Diploma or GED

Three years in hospital registration or central business office

One year in hospital registration or central business office

Job description

Responsibilities

The role of the Patient Access Supervisor is to exemplify excellent customer skills at all times. The Patient Access Supervisor position will assist in greeting, directing and maintaining the flow of patients as they present to the Guest Service and other Patient Access areas of the Facility. The Patient Access Supervisor ensures prompt and courteous service to both external and internal customers. The position will also be a resource person to the Patient Registration staff, assist in working various reports, such as time and attendance, denials, and various work queue reports. Will assist with all other Patient Access responsibilities as assigned.

Qualifications

Required:

• One year in hospital registration or central business office

Desired:

• Three years in hospital registration or central business office
• High School Diploma or GED