Team Leader Patient Access (Day Shift)

MedStar Health; Rossville (MD); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

MedStar Health in Maryland seeks a Patient Access Supervisor to assist in supervising admitting and registration staff and to provide leadership for related activities in the assigned area. The role performs all functions of a patient registrar.

Ideal candidates will have a High School Diploma or GED, knowledge of medical terminology, and related healthcare registration experience. Strong verbal and written communication, proficiency with computer software, and the ability to remain calm when

Qualifikationen

• High School Diploma or GED required.
• Knowledge of medical terminology required.
• Related healthcare experience including patient registration required.

Aufgaben

• Assist in training, orienting and assigning department staff; provide feedback and discuss new developments.
• Monitor registration practices and correct unsatisfactory performance.
• Report faulty equipment and follow up on outstanding repair orders.
• Perform all functions of Patient Access Associate as required.
• Stock and control department supplies.
• Participate in multi-disciplinary quality and service improvement teams.

Kenntnisse

Verbal communication

Written communication

Customer service

Calm under pressure

Ausbildung

High School Diploma or GED

Knowledge of medical terminology

Jobbeschreibung

General Summary of Position

Assists in supervising admitting and/or registration staff and provides leadership for related activities in assigned area. Performs all functions of patient registrar.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Assists in training orienting and assigning department staff. Assists in evaluating performance. Makes recommendations for personnel actions. Maintains ongoing communication with staff to review programs provide feedback discuss new developments and exchange information.
• Monitors registration practices in assigned area and helps to ensure that unsatisfactory practices are corrected.
• Ensures that faulty equipment (computers and related devices) are reported for repair quickly; follows up on outstanding repair orders.
• Performs all functions of Patient Access Associate as required.
• Stocks and controls department supplies.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• Knowledge of medical terminology. required

Experience

• Related healthcare experience including patient registration required

Knowledge Skills and Abilities

• Working knowledge of various computer software applications.
• Ability to operate standard office equipment.
• Ability to perform well with frequent interruptions and to communicate calmly when dealing with emotional patients and visitors.
• Verbal and written communication skills.