Supervisor-Patient Access - Ephrata - Evenings

WellSpan Health; Ephrata (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible spending accounts

Health savings accounts

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

Financial education and support (Daily

Job summary

WellSpan Health seeks an experienced supervisor to manage the day-to-day operations of the Patient Access department. You will oversee staff, ensure accurate data entry, and coordinate with clinical and administrative teams to meet regulatory and payer requirements.

The role emphasizes staff leadership, policy development, and performance monitoring to maintain efficient patient access workflows during evening shifts. A High School Diploma or GED is required.

Qualifications

• Excellent communication, interpersonal, supervisory and computer skills.

Responsibilities

• Oversees day-to-day operations of the Patient Access department and staff.
• Ensures accurate collection and entry of financial and demographic information.
• Coordinates arrival, registration, and pre-service responsibilities with clinical and administrative staff.
• Develops and maintains area policies and procedures; monitors goals and quality.
• Plans and supervises projects; reports, resolves errors and unreconciled items.

Skills

Communication

Interpersonal skills

Supervisory skills

Computer skills

Education

High School Diploma or GED

Job description

Job Description

Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.

General Summary

Supervises the day-to-day operations of their assigned Patient Access department. Monitors and supervises the department specific workflows in accordance with organizational policy. Monitors and supervises the work activity of assigned staff.

Shift

Full Time, Evenings, Monday-Friday, primarily 2p-10p, However, may vary depending on department needs.

Essential Functions

• Ensures that the department functions run efficiently and effectively by overseeing day to day functions, scheduling staff and expediting problems.
• Ensures accurate financial and demographic information has been obtained and properly entered into the appropriate records.
• Coordinates with medical/clinical and administrative staff to ensure appropriate arrival, registration, and pre-service responsibilities of patients and compliance with third party payers and other regulations are complete.
• Supervises Patient Access department responsibilities.
• Develops, revises, and maintains area specific policies and procedures, evaluates and monitors goals and objectives, promotes LDMS standards for process improvement and quality assessments, and monitors safety, environmental and infection control standards.
• Promotes the active engagement of all employees and supports recognition of staff accomplishments.
• Investigates and follows up on SRS/CRS and reports from patients and department concerns, auditing when necessary.
• Oversees the reporting process for their assigned Patient Access department. Resolves errors, exceptions and unreconciled items promptly.
• Plans, conducts and supervises assigned projects.

Common Expectations

• Selects, trains/orients, assigns staff, evaluates performance on a monthly/quarterly and annual basis, prepares and/or assists with work schedules, provides training and continuing education of staff and initiates/makes recommendations for personnel actions.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attends meetings as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Minimum Education

• High School Diploma or GED Required

Work Experience

• 2 years Supervisory experience. Required

Knowledge, Skills, And Abilities

• Excellent communication, interpersonal, supervisory and computer skills.

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy