Supervisor - Patient Access

Conifer Health Solutions; Nacogdoches (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Conifer Health Solutions in Nacogdoches, Texas, seeks a managerial role responsible for mentoring and guiding Patient Access staff. Responsibilities include daily support, resolving escalated issues, and enforcing departmental policies.

The ideal candidate should have strong leadership skills, a background in healthcare information systems, and over 4 years of relevant experience. This position involves a hospital work environment, ensuring the team meets operational goals.

Qualifications

• 4+ years experience in medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred.
• 2+ years in supervisory or lead role preferred.

Responsibilities

• Provides daily support/mentoring/training to new hires and existing Patient Access staff.
• Monitors daily activity and completes performance reports.
• Acts as part of the management team to ensure operational goals are met.

Skills

Excellent interpersonal and organizational skills

Demonstrated leadership abilities

Thorough knowledge of computer systems in Health Care Information Systems

Clear understanding of Revenue Cycle Management and Regulatory Agencies

Ability to communicate detailed information effectively

Education

High School Diploma or equivalent

2 or 4-year college degree in Business, Accounting, Medical Administration or related area

Job description

Job Summary

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Essential Duties and Responsibilities

• Provides daily support/mentoring/training to new hires and existing Patient Access staff; assists with escalated issues.
• Assists in preparing short- and long‑range planning recommendations for all Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and on/off‑site clinics.
• Maintains positive customer service, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies; assists in the development and implementation of new policies.
• Monitors daily activity and completes performance and metric reports such as financial clearance reports; performs special projects when assigned.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure the group meets all operational goals.

Supervisory Responsibilities

This position includes interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

• Direct Reports: Rep, PA I-IV

Knowledge, Skills, Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies
• Ability to receive and express detailed information through oral and written communication

Education / Experience

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4‑year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4+ years experience in medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred.
• 2+ years in supervisory or lead role preferred.

Physical Demands

• Must be able to work in a sitting position.

Work Environment

• Hospital work environment.

Other

• Must be available to work hours and days as needed based on departmental/system demands.
• Must be on-call as needed.

Vaccinations and Screenings

Candidate shall provide confirmation of all required vaccinations and screenings prior to the start of employment, including COVID‑19, influenza, and other future required vaccines.

Equal Employment Opportunity

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

E‑Verify

Tenet participates in the E‑Verify program. This is a mandatory requirement for all employees.