Assistant Manager Patient Access

MedStar Health; Washington (District of Columbia); On-site; USD 59,820 - 101,836; Full time

Job summary

MedStar Health in Washington, DC is looking for a Patient Access Supervisor to assist in the operations of the Patient Access division. Key responsibilities include supervising staff, managing admissions, and ensuring high levels of customer service.

The ideal candidate should have 1-2 years of relevant experience, preferably with an Associate's degree. The role offers a competitive salary range and opportunities for professional development.

Qualifications

• 1-2 years of experience in hospital admissions.
• Experience in insurance and patient admission processes.
• Effective communication skills with staff and patients.

Responsibilities

• Supervises staff and department operations.
• Assists in staff scheduling, coaching, and training.
• Acts as a liaison between patients and staff to resolve conflicts.
• Audits patient charts and prepares quality reports.

Skills

Customer service

Personnel management

Scheduling

Conflict resolution

Data collection and reporting

Education

Associate's degree

Job description

About this Job

General summary of position: Assists the Manager(s) in Patient Access with the overall operations of the assigned department within the Patient Access division. Supervises the duties of the Patient Access Representatives. Maintains exemplary levels of customer service in all interactions as they relate to customer service.

Primary Duties and Responsibilities

• Supervises overall activities of assigned staff.
• Performs personnel management functions for the designated area, including scheduling, coaching and training as delegated by or with the Manager/Director's approval.
• May assume the role of the Manager Patient Access during his/her absence.
• Works with Manager(s) to develop staff schedule for the respective area each month.
• Effectively relates to peers, supervisors and customers on a daily basis.
• Serves as a liaison between patients and staff by resolving problems, conflicts and concerns as they arise.
• Assesses work to be completed and assigns or reassigns staff to specific tasks or areas as needed.
• Audits patient charts, reviews critiques and corrects information as needed.
• Assists Manager(s) and Director in preparing and reviewing quality and productivity by collecting data to be used in the completion of monthly reports.
• Monitors department's processes to ensure that all registrations and admissions are appropriately entered. Includes but not limited to: patients are greeted and registered promptly and courteously; payment is requested for all self-pay and other patients as required; proper identification is obtained from patients; cash security and cash balancing are properly maintained and completed; all statistical reports are completed; telephone and paging procedures are followed.
• Communicates effectively with Managers by providing updates regarding activities associated with assigned responsibilities and any delays in service.
• Completes special projects as assigned.
• Attends and participates in departmental and hospital meetings, committees and task forces as assigned by Manager(s) or Director.
• Maintains current knowledge of all regulatory requirements, technical and business developments and communicates relevant information to the work group.

Minimum Qualifications

• Education: Associate's degree preferred or (1 to 3) years formal training preferred.
• Experience: 1-2 years of progressively more responsible job-related experience in hospital admissions, hospital or medical business office with experience in insurance, patient registration and the patient admission process.
• Salary range: USD $59,820.00 - USD $101,836.00 per year.