Supervisor Outpatient Phlebotomy - Lab Department - Full Time

Elliot Hospital; Manchester (NH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement

Education reimbursement

Gym access

Discount programs

Job summary

Elliot Hospital is seeking a Supervisor Outpatient Phlebotomy to oversee phlebotomy operations across main campus and traveling to outpatient sites in Manchester and surrounding towns. The role emphasizes accurate specimen collection, staff oversight, and customer service to patients and clients.

The position requires 3–5 years of lab experience with leadership experience; ASCP certification is preferred. Primary location is the main campus with travel to sites as needed.

Qualifications

• High school diploma or equivalent required.
• Associate degree in medical or biological science preferred.
• ASCP certification preferred.
• 3–5 years of laboratory experience required; lead or supervisor experience preferred.

Responsibilities

• Oversee daily phlebotomy operations and staff.
• Ensure customer service and resolve issues.
• Schedule personnel for coverage.
• Orient and train new staff and students.
• Document training and evaluations.
• Coordinate off-site phlebotomy and traveling teams.
• Maintain readiness for state inspections.
• Develop staff skills and foster teamwork.
• Prepare annual budget with Lab Support Manager.
• Interact with clients and support business development.

Skills

Staff supervision

Training & development

Customer service

Budget management

Communication

Education

High school diploma or equivalent

Associate degree in medical or biological science

Job description

**Job Description:****Supervisor Outpatient Phlebotomy – Lab Department Non-Technical at Main Campus Hospital – Full-Time 40 Hours a week primarily 8AM-430PM but must be flexible.** (Will primarily sit at main campus but requires travel to all outpatient sites as needed throughout Manchester, Londonderry, Hooksett and Bedford).**About the Elliot Lab**The Elliot Hospital Laboratory is a full-service laboratory offering both Clinical and Anatomical Pathology testing. The Clinical Laboratory operates 24 hours/day,7 days/week offering both stat and routine testing. The Anatomical Pathology department operates Monday- Friday 7 am to 4 pm. We conveniently provide services to patients and the community with 5 walk-in labs located in Manchester, Bedford, Hooksett and Londonderry. We also service 60 nursing homes and assisted living facilities in the area.**About The Job**Supervise the operations of and coordinates the activities within the phlebotomy and/or support departments, focusing on the needs of the patients, clients and staff ensuring accuracy from the point of specimen collection.**What You’ll Do**Oversee activities through observation and review daily. Focus on customer service; prioritize, identify and resolve problems maintaining open communication with clients.Oversee the scheduling of personnel to provide adequate coverage and efficient use of personnel.Oversee the orientation and training of new personnel, nurses, PCT's, MA's and students.Maintain documentation of orientation and training activities.Ensure maintenance of staff competency.Resolve problems and issues related to staff behavior or performance as well as daily operations within the departments and informs Laboratory Support ManagerDevelop the skills and abilities of staff members to assist building a team atmosphere.Review, revise and write policies and procedures.Document personnel performance evaluations, counseling and disciplinary action.Prepare and adhere to the yearly budget, in collaboration with the Laboratory Support Manager.Maintain bench skills to function efficiently in all designated areas.Oversee off-site phlebotomy locations and Traveling Phlebotomy Services, including all staff activities.Ensure all locations are up to date for state inspections, working with Laboratory Support Manager.Coordinate daily activities for the operation of all phlebotomy stations and collects performed by Traveling phlebotomy team.Interact with clients as needed, working with Business Development and Clinical Specialist.**What You’ll Need**High school diploma or equivalent required. Associate degree in medical or biological science field preferred.ASCP certification preferred. A minimum of 3-5 years of laboratory experience required. Previous lead or supervisor experience preferred.**What Elliot Health System Has to Offer*** Health, dental, prescription, and vision coverage for full-time & part-time employees* Short-term disability, long-term disability, and life insurance coverage* Continuing Education Reimbursement Programs $4000/YR for Full Time staff, $2000/YR for Part Time staff. Tuition discount programs for you, your spouse, and dependents!* 403(b) Retirement Savings Plan with employer match* Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)* Additional discount programs available to all Elliot employees on things like insurance, mobile plans, travel, etc.For more benefits click here!**Work Shift:**8a-430pm 40 hours