Supervisor, Outbound Business Telesales

Spectrum Business; Simpsonville (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Spectrum is seeking a Supervisor, Outbound Business Telesales to lead a high‑performing team in a fast‑paced call center environment. You will guide, coach and motivate Telesales Representatives to achieve ambitious sales targets, while shaping performance improvements and operational success across campaigns.

You will influence recruitment, training and rollout of new products, collaborating with other departments to optimize results and customer acquisition.

Qualifications

• Bachelor's degree in marketing, business, or related field or equivalent experience.
• 2+ years of sales experience in an MSO or telecommunications.
• 2+ years of management experience.
• Experience in a business‑to‑business environment with customer interaction.
• Proficiency in CRM software and call center technology.

Responsibilities

• Lead and develop a team of Outbound Telesales Representatives to hit sales targets.
• Develop outbound lead strategies to maximize contact rates and acquisitions.
• Coach and motivate staff; set goals and drive quotas.
• Monitor operations, attendance, escalations and performance issues.
• Collaborate with other departments to implement process improvements.
• Support recruitment and training for telesales workforce.
• Oversee rollout of new products and campaigns.

Skills

Sales leadership

Team motivation

CRM software

Call center operations

Multitasking

English proficiency

Education

Bachelor's degree or equivalent

Tools

ICOMS

CSG

ATLAS

Salesforce

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.

How You Will Make An Impact

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment
• Analyze and leverage data, reports and operational processes to optimize department and campaign results
• Support recruitment, selection and training to build and retain a skilled telesales workforce
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed
• Collaborate with other departments to identify and implement process enhancements that support company goals

Working Conditions

• Office call center environment
• Seated for extended periods while using a telephone headset and computer with multiple screens
• Exposure to moderate noise levels

Required Qualifications

Education

• Bachelor's degree in marketing, business, a related field or equivalent experience

Experience

• 2+ years of sales experience in an MSO or telecommunications industry
• 2+ years of management experience (may be supplemented by a college degree)
• Experience in a business-to-business environment with customer interaction
• Experience with call center sales processes, dispatch, field and back-office operations

Skills

• Ability to read, write, speak and understand English
• Proven ability to lead, motivate and develop a high-performing sales team
• Strong knowledge of commercial internet, video, data and telephone products and services
• Adaptability to flexible schedules based on business needs
• Proficiency in CRM software and call center technology
• Capable of multitasking in a fast-paced environment

Preferred Qualifications

• Familiarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking software

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.