Supervisor, Outbound Business Telesales

Charter Communications; Simpsonville (SC); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Charter Communications is seeking a Supervisor, Outbound Business Telesales in Simpsonville, SC. You will lead a team of outbound telesales representatives to drive new customer acquisitions and product bundling, while coaching them to meet or exceed sales quotas.

Responsibilities include monitoring operations, analyzing data, supporting recruitment and training, and rolling out new products and campaigns. Strong leadership, CRM and telecom product knowledge are essential.

Qualifikationen

• Bachelor’s degree in marketing, business, or related field.
• Minimum 2+ years sales experience in MSO/telecommunications.
• Minimum 2+ years management experience.
• Experience in a business-to-business environment with customer interaction.
• Experience with call center sales processes, dispatch, field and back-office operations.

Aufgaben

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling.
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas.
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment.
• Analyze and leverage data, reports and operational processes to optimize department and campaign results.
• Support recruitment, selection and training to build and retain a skilled telesales workforce.
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed.
• Collaborate with other departments to identify and implement process enhancements that support company goals.

Kenntnisse

Leadership

CRM proficiency

Sales coaching

Communication skills

Product knowledge

Adaptability

Multitasking

Ausbildung

Bachelor's degree

Tools

ICOMS

CSG

ATLAS

Salesforce

CRM software

Jobbeschreibung

Supervisor, Outbound Business Telesales

Location: Simpsonville, South Carolina, United States

Employment Type: Full Time

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.

How You Will Make an Impact

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment
• Analyze and leverage data, reports and operational processes to optimize department and campaign results
• Support recruitment, selection and training to build and retain a skilled telesales workforce
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed
• Collaborate with other departments to identify and implement process enhancements that support company goals

Working Conditions

• Office call center environment
• Seated for extended periods while using a telephone headset and computer with multiple screens
• Exposure to moderate noise levels

Education

• Bachelor’s degree in marketing, business, a related field or equivalent experience

Experience

• 2+ years of sales experience in an MSO or telecommunications industry
• 2+ years of management experience (may be supplemented by a college degree)
• Experience in a business-to-business environment with customer interaction
• Experience with call center sales processes, dispatch, field and back-office operations

Skills

• Ability to read, write, speak and understand English
• Proven ability to lead, motivate and develop a high-performing sales team
• Strong knowledge of commercial internet, video, data and telephone products and services
• Adaptability to flexible schedules based on business needs
• Proficiency in CRM software and call center technology
• Capable of multitasking in a fast-paced environment

Preferred Qualifications

Skills

• Familiarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking software

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.