Supervisor, Outbound Business Telesales

Charter Communications; Holly Springs (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

Charter Communications is seeking a Supervisor, Outbound Business Telesales to lead a high-performing team in a fast-paced call center environment. You will coach reps, set clear goals, and drive achievement of ambitious sales targets while expanding product bundling and customer reach.

You will guide recruitment, training, and performance management, monitor daily operations, and collaborate across departments to optimize campaigns and customer experience.

Qualifications

• Bachelor's degree in marketing, business, or related field or equivalent experience.
• 2+ years sales experience in MSO/telecommunications.
• 2+ years management experience in a business-to-business sales environment.
• Experience with call center sales processes and related ops.

Responsibilities

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions.
• Coach and motivate telesales reps to meet and exceed sales quotas.
• Monitor operations, attendance, escalations and performance issues.
• Analyze data and reports to optimize campaigns and department results.
• Support recruitment, training and retention of skilled telesales staff.
• Oversee rollout of new products and campaigns with SMEs.
• Collaborate with other departments to improve processes and outcomes.

Skills

English proficiency

Team leadership

Sales leadership

CRM & call center tech

Multi-tasking

Flexible schedules

Education

Bachelor's degree or equiv experience

Tools

ICOMS

CSG

ATLAS

Salesforce

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.

How You Will Make an Impact

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment
• Analyze and leverage data, reports and operational processes to optimize department and campaign results
• Support recruitment, selection and training to build and retain a skilled telesales workforce
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed
• Collaborate with other departments to identify and implement process enhancements that support company goals

Working Conditions

• Office call center environment
• Seated for extended periods while using a telephone headset and computer with multiple screens
• Exposure to moderate noise levels

What You Will Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in marketing, business, a related field or equivalent experience

Experience

• 2+ years of sales experience in an MSO or telecommunications industry
• 2+ years of management experience (may be supplemented by a college degree)
• Experience in a business-to-business environment with customer interaction
• Experience with call center sales processes, dispatch, field and back-office operations

Skills

• Ability to read, write, speak and understand English
• Proven ability to lead, motivate and develop a high-performing sales team
• Strong knowledge of commercial internet, video, data and telephone products and services
• Adaptability to flexible schedules based on business needs
• Proficiency in CRM software and call center technology
• Capable of multitasking in a fast-paced environment

Preferred Qualifications

Skills

• Familiarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking software

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.