Manager Business Results, Operations

BCD Travel; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Remote opportunities

Career growth

Wellbeing tools

Job summary

BCD Travel is seeking a Manager, Training Delivery (Hybrid) in the United States to lead training initiatives and drive the adoption of learning tools across operations.

You will partner with leaders to design curricula, deliver effective sessions, and measure outcomes with dashboards, supporting a scalable learning culture that enhances performance and customer service.

Qualifications

• Travel operations experience.
• Fluency with MS Office, Windows, MS Access, Salesforce.com, SQL.
• Strong analytical abilities.
• Thorough knowledge of agency operations.
• Understanding of business tools and workflow processes.
• Familiar with WFM concepts and practices.

Responsibilities

• Develop and manage dashboards, reports, and scorecards to monitor performance.
• Lead workforce planning and forecasting to optimize staffing and efficiency.
• Analyze performance and KPIs; provide insights and recommendations.
• Partner with leaders to develop metrics and drive process improvements.
• Support ROI evaluation and business cases; contribute to presentations.
• Provide reporting training to enable stakeholders to leverage data tools.

Skills

Travel operations

Analytical skills

WFM concepts

Agency operations

SQL basics

Tools

MS Access

Salesforce.com

SQL

Microsoft Office

Windows OS

Job description

Explore your journey at BCD and challenge the status quo!

Manager, Training Delivery (Hybrid)

Full time, United States

Schedule: 8:00 A.M. - 5:00 P.M. PST

Manager, Business Results helps drive business performance by analyzing data, tracking key metrics, and partnering with leadership teams to identify opportunities for operational improvements, cost savings, and better business outcomes.

As a Manager, Business Results , you will

• Develop and manage business dashboards, reports, and scorecards to monitor performance, identify trends, and support data-driven decision-making.
• Lead workforce planning and forecasting initiatives to optimize staffing levels, resource utilization, and operational efficiency.
• Analyze business performance and key KPIs, providing insights and recommendations to improve operational and financial results.
• Partner with leaders across the organization to develop performance metrics, drive process improvements, and support strategic initiatives.
• Support business cases and projects by evaluating ROI, quantifying benefits, and contributing to presentations and recommendations for business growth.
• Provide reporting expertise and training to ensure stakeholders effectively leverage data and performance tools.

About You

• Travel Operations experience
• Fluency of applications necessary to report and complete all deliverables such as Microsoft Office, Windows, MS Access, Salesforce.com, SQL, etc.
• Outstanding Analytical skills
• Thorough working knowledge of agency operations
• Understanding of business tools and workflow processes
• Understanding of WFM concepts and practices

What We Offer You

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager Business Results, Operations is between $70,000 and $80,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].