Manager Business Results, Operations

BCD Travel; Northern (KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Remote opportunities

Career growth opportunities

Generous vacation days

Wellbeing tools

Job summary

BCD Travel is seeking a Manager, Training Delivery (Hybrid) in the United States. You will support customer success by partnering with Operations to track performance trends, identify training opportunities, and strengthen service delivery.

The role emphasizes trusted relationships, empathy, calm professionalism, and urgency. You will act as the primary client contact, resolve travel-related issues using Sabre (GDS), and collaborate with teams to drive operational improvements and training

Qualifications

• Strong corporate travel industry knowledge.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management skills.
• Customer-focused mindset with commitment to high-quality service.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Act as the primary point of contact for clients and stakeholders, delivering exceptional customer service and building strong relationships.
• Investigate and resolve travel, ticketing, and service-related issues using Sabre (GDS), escalating when necessary and ensuring timely resolution.
• Partner with internal teams to support operational improvements, training initiatives, and process optimization.
• Manage debit memos and support related financial and administrative processes.
• Drive high customer satisfaction, demonstrate the value of BCD Travel, and contribute to continuous improvement initiatives.

Skills

Sabre (GDS) experience

Problem solving

Analytical skills

Stakeholder management

Customer service

Tools

Sabre

Job description

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Manager Business Results, Operations

Date: Sep 15, 2026

Location: US, Virtual, NOAM

Explore your journey at BCD and challenge the status quo!

Manager, Training Delivery (Hybrid)

Full time, United States

Schedule: 8:00 A.M. - 5:00 P.M. PST

The Manager of Business Results supports customer success by partnering with Operations to track performance trends, identify training opportunities, and strengthen service delivery. The role helps ensure Operations teams are supported, informed, and positioned to address customer needs effectively.

The role is integral to customer success, supporting the operations manager in tracking, trending and training. The Operations team serves as the frontline for customer engagement, and this role ensures they are supported, informed, and positioned for success.

This role requires a strong commitment to trusted relationships, empathy, calm professionalism, and a consistent sense of urgency.

As a Manager, Business Results , you will

Act as the primary point of contact for clients and stakeholders, delivering exceptional customer service and building strong relationships.

Investigate and resolve travel, ticketing, and service-related issues using Sabre (GDS), escalating when necessary and ensuring timely resolution.

Partner with internal teams to support operational improvements, training initiatives, and process optimization.

Manage debit memos and support related financial and administrative processes.

Drive high customer satisfaction, demonstrate the value of BCD Travel, and contribute to continuous improvement initiatives.

About you

Strong corporate travel industry knowledge, preferably with Sabre (GDS) experience.

Excellent problem-solving and analytical skills with the ability to investigate issues independently.

Strong communication and stakeholder management skills.

Customer-focused mindset with a commitment to delivering high-quality service.

Ability to manage multiple priorities, work under pressure, and maintain attention to detail.

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager Business Results, Operations is between $70,000 and $80,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].