Supervisor – Operations

Jobtailor; Florence (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a Warehouse Supervisor to manage daily operations, lead staff, and ensure KPI achievement. You will coordinate training, safety, and process improvements to deliver high levels of customer satisfaction.

The role requires supervisory experience in logistics, forklift training, and strong proficiency in Microsoft Office, RF scanning, and WMS usage. On-site position based in Kentucky, with responsibilities across operations and client liaison.

Qualifications

• High school diploma or GED required.
• 3 years’ experience in logistics/distribution environment.
• 1 year supervisory experience.
• Preferred: MHE certification or knowledge of basic MHE operation.
• Satisfactory forklift training completion.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience with RF scanners.
• Experience with WMS functions.
• Fluent English (reading, writing, verbal).

Responsibilities

• Lead staff meetings to review daily/weekly work activities and plan improvements.
• Keep senior management and client representatives informed of critical issues affecting operations.
• Develop systems for managing operations, equipment, and products safely and profitably.
• Manage operations to meet productivity and service goals.
• Ensure compliance with client agreements and SOPs.
• Implement and report on cost-saving measures.
• Provide ideas for more efficient operations and meeting KPIs.
• Oversee training and development programs for warehouse staff.
• Assign duties and coordinate supervision for staff and leads.
• Maintain daily progress updates and discuss improvements with the team.

Skills

Logistics experience

Microsoft Office

English proficiency

RF scanners

WMS knowledge

Education

High school diploma or GED

Tools

MHE certification

Job description

Responsibilities

• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in the site's operating agreement with the client.
• Implements and reports on-going cost savings measures.
• Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI’s and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives.
• Applies sound communication and motivational techniques, creates programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.
• Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development.
• Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.
• Assesses priorities based on time sensitivity and available resources.
• Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plans for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegates training responsibility to experienced team members.
• Assesses progress of trainees and adds additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff.
• Co-ordinates progress or problems.
• Maintains daily updates for the Manager on progress or problems requiring attention.
• Holds regular meetings with warehouse staff to assess the group’s overall status.
• Discusses ideas for improvement and keeps staff informed of new developments.
• Assists in the physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time.
• Maintains a high degree of motivation in team members to retain focus on providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members.
• Provides input and conducts annual performance reviews for team members.
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client).

Requirements

• Must have a High school diploma or general education degree (GED)
• 3 years’ experience working in a logistics/distribution/relevant environment
• 1 year experience in a supervisory role
• Preferred: Prior MHE certification / knowledge of basic MHE operation
• Satisfactory completion of a forklift training program
• Proficient in Microsoft Office (Excel, Word, and Power Point)
• Experience with RF scanners
• Experience with WMS functions
• English (reading, writing, verbal)