Supervisor – Operations

Jobtailor; Pittston (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Luzerne County, PA is seeking an Operations Supervisor to lead inbound/outbound logistics, staff scheduling, and space utilization daily.

You will develop safe, efficient processes, monitor KPI performance, and mentor warehouse staff while coordinating with management and clients. Flexibility for nights/weekends is required.

Qualifications

• High school diploma or GED is required.
• 3 years in a logistics/distribution environment.
• 1 year in a supervisory role.
• Forklift training completed.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• RF Scanners and WMS knowledge.
• Strong attention to detail and timely completion of tasks.
• Good organizational and personnel management skills.
• Effective written and oral communication.
• Demonstrated leadership and planning abilities.
• Able to work flexible schedules, including nights and weekends.
• Willingness to cross-train across departments.

Responsibilities

• Supervise labor management and planning for inbound/outbound activities daily.
• Lead staff meetings to review daily/weekly tasks and drive improvements.
• Keep senior management and client representatives informed of critical issues.
• Develop and enforce safe and profitable operational procedures.
• Meet KPI targets and adhere to quality systems.
• Provide direction and HR support to staff and assist in hiring and training programs.
• Plan daily work schedules by reviewing work orders and customer instructions.
• Assign duties and monitor progress, adjusting resources as needed.
• Mentor staff and conduct performance evaluations; support promotions and wage decisions.
• Communicate change and improvements to warehouse staff and management.

Skills

Leadership

Supervision

Planning

Staff training

Communication

Organizational skills

Attention to detail

Time management

Microsoft Office

Education

High school diploma or GED

Tools

RF Scanners

WMS

Microsoft Office (Excel/Word/PowerPoint)

Job description

Responsibilities

• The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower.
• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in the site's operating agreement with the client.
• Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI’s and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to Human Resources.
• Assists in creating programs for hiring, training, and professional development.
• Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems.
• Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group’s overall status. Discusses ideas for improvement.
• Keeps staff informed of new developments.

Requirements

• Must have a High school diploma or general education degree (GED)
• 3 years’ experience working in a logistics/distribution/relevant environment
• 1 year experience in a supervisory role
• Preferred: Prior MHE certification / knowledge of basic MHE operation
• Satisfactory completion of a forklift training program
• Proficient in Microsoft Office (Excel, Work, and Power Point)
• RF Scanners
• WMS functions
• Strong attention to detail accuracy and accomplish job tasks in a timely manner
• Good organizational and personnel skills
• Good communication skills, written and oral
• Good leadership, supervision, and planning skills
• Able to work flexible schedules, including nights and weekends, as required by the operation
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.