Supervisor - Norfolk State University

Austin Grill LLC; Norfolk (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Austin Grill LLC is seeking a Supervisor for its dining facility at Norfolk State University. In this role, you will lead front‑of‑house operations, manage daily tasks, and oversee your team to provide exceptional dining experiences.

The ideal candidate has proven supervisory experience in food service and strong communication skills. Responsibilities include staff training, ensuring compliance with food safety regulations, and enhancing overall service quality.

Qualifications

• Proven supervisory experience in food service.
• Strong interpersonal and communication abilities.
• Proficiency in dining facility operations.

Responsibilities

• Supervise and coordinate dining facility staff.
• Train staff on customer service and complaint resolution.
• Manage daily operations including scheduling and inventory.

Skills

Leadership

Team Management

Communication

Problem-Solving

Job description

Overview

Join our team as a Supervisor at Norfolk State University! As a supervisor in our college dining facility, you'll lead front‑of‑house operations, ensuring exceptional dining experiences for our campus. You'll oversee and guide a team, manage daily tasks, handle customer inquiries, and drive staff performance. Your role includes training new staff and collaborating to enhance dining efficiency. If you're passionate about hospitality and detail‑oriented, we invite you to apply for the position of Supervisor and be an instrumental part of our college dining team.

Responsibilities

• Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
• Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
• Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
• Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
• Ensure compliance with food safety, health, and university policies for a safe dining environment.

Qualifications

• Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.
• Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.
• Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.
• Aptitude for problem‑solving, decision‑making, and maintaining smooth operations.
• Adaptability in managing staff and operations within a fast‑paced dining environment, handling changing priorities and diverse situations.

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.