Supervisor - Hampton University

Thompson Hospitality Corporation; Hampton (VA); On-site; USD 22,041 - 30,307; Full time

Job summary

Thompson Hospitality Corporation is recruiting a Supervisor to join Hampton University’s college dining team. The role leads front‑of‑house operations, guides a staff, handles daily tasks, and drives service quality across meals and events.

You will train new staff, manage scheduling and inventory, enforce food safety standards, and collaborate with campus partners to enhance dining efficiency and guest satisfaction.

Qualifications

• Proven supervisory experience in food service.
• Strong interpersonal and communication abilities.
• Proficiency in dining facility operations, safety, and compliance with health regulations.
• Aptitude for problem-solving and maintaining smooth operations.
• Adaptability in managing staff in a fast-paced dining environment.

Responsibilities

• Supervise and coordinate dining facility staff, assigning tasks and guiding operations.
• Train staff on customer service, complaint resolution, and maintaining customer satisfaction.
• Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
• Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
• Ensure compliance with food safety, health, and university policies for a safe dining environment.

Skills

Supervisory experience

Leadership

Customer service

Inventory management

Food safety knowledge

Job description

Overview

Join our team as a Supervisor at Hampton University! As a supervisor in our college dining facility, you'll lead front-of-house operations, ensuring exceptional dining experiences for our campus. You'll oversee and guide a team, manage daily tasks, handle customer inquiries, and drive staff performance. Your role includes training new staff and collaborating to enhance dining efficiency. If you're passionate about hospitality and detail-oriented, we invite you to apply for the position of Supervisor and be an instrumental part of our college dining team.

Responsibilities

• Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
• Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
• Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
• Conduct training for new and current employees on safety, service protocols, and job‑specific tasks.
• Ensure compliance with food safety, health, and university policies for a safe dining environment.

Qualifications

• Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.
• Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.
• Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.
• Aptitude for problem‑solving, decision‑making, and maintaining smooth operations.
• Adaptability in managing staff and operations within a fast‑paced dining environment, handling changing priorities and diverse situations.

Who We Are:

Hampton University is a historically Black university located in Hampton, Virginia, with a rich history and strong ties to the African American experience. It offers a diverse range of technical, liberal arts, and graduate degree programs, emphasizing its commitment to preparing students for success in the global community. The campus, situated near Chesapeake Bay, provides a scenic backdrop for learning, while the surrounding city of Hampton offers various attractions, including historical sites and research centers.

Thompson Hospitality is one of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.