Supervisor - Medical Assistant

TidalHealth; Salisbury (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

403(b) matching

Tuition assistance

Paid time off

Onsite child care

Pet insurance

Short-term disability

Long-term disability

Job summary

TidalHealth in Salisbury, MD seeks a Medical Assistant Supervisor to lead the care team and oversee daily operations of the office under the Practice Manager. You will orient and train staff, interview and hire, conduct daily huddles, and coach team members to maintain high standards of care and efficiency.

The position requires MA experience, supervisory background, and proficiency with an EMR (Epic). A strong understanding of medical terminology and insurance plans is essential.

Qualifications

• High school diploma or equivalent required; associates degree preferred.
• Minimum three years in a healthcare setting required; bariatric practice preferred.
• Supervisory experience strongly preferred; MA experience preferred.
• Familiarity with medical terminology and insurance plans required.
• Must be proficient with an EMR (Epic preferred).

Responsibilities

• Plans, coordinates and supervises overall operations of the office.
• Orients and trains support staff on systems to ensure policy compliance.
• Interviews and selects new staff; conducts daily staff huddles.
• Coaches staff, recognizes performance and provides correction as needed.
• Provides preparation of patients and assists providers in care activities.

Skills

Supervisory experience

Healthcare environment

Interpersonal skills

Education

High school diploma

Associates degree preferred

Medical Assistant certification preferred

Tools

EMR (Epic)

Job description

Why work at TidalHealth?

Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you'll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

Medical Assistant Supervisor Position Summary

As a member of the care team, plans, coordinates and supervises overall operations of the office under supervision of Practice Manager. Orients and trains support staff on systems to assure compliance with regulations, policies and procedures of the practice. Interviews and selects new staff as necessary. Conducts daily huddles with staff. Supervises team members to include strategies to engage and retain staff, reward and recognize good performance, and coach and provide correction to staff when required. In medical assistant capacity, provides initial preparation of patients prior to the provider's encounter; assists providers in patient care activities, as directed; updates/documents records. Relieves and assists clinical and administrative staff as needed; orders and restocks exam rooms and office supplies as needed.

Medical Assistant Supervisor Position Requirements

• High school diploma or equivalent required; Associates Degree strongly preferred
• At least three years of experience working in a healthcare environment required; experience working in a bariatric practice strongly preferred.
• Previous supervisory experience strongly preferred.
• At least one year of Medical Assistant experience strongly preferred
• Medical certification from approved medical assistant program strongly preferred
• Familiarity with medical terminology and various insurance plans, including Medicare, Medicaid and commercial insurance required.
• Must be proficient working with an EMR, Epic preferred.

Medical Assistant Supervisor Work Schedule

• Monday through Friday, Day Shift

Benefits

We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts):

• Health: Medical (including HSA), Dental, Vision, & Prescription
• Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs
• Growth: $5,000 Tuition Assistance & Certification support
• Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance
• Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT)
• Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more