Supervisor, Location Hrly - PT - Sat/Sun Mornings

InterPark LLC/PreFlight LLC; Chelsea (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive hourly rate $26

401(k)

Free Employee Assistance Program

Job summary

InterPark LLC/PreFlight LLC is seeking a Location Supervisor to oversee daily operations for the Chelsea off-airport parking facility. You will supervise staff, coordinate shifts, and ensure top-tier customer service while maintaining revenue controls and safety standards.

You will train hourly staff, monitor cash handling, and work with the Location and General Managers to meet budget goals. This full-time on-site role requires flexibility, weekend morning availability, and a valid US work

Qualifications

• High School diploma or GED required.
• Bachelor's degree or 1+ year experience in hospitality, real estate, or related fields.
• Computer literacy with MS Word and MS Excel.
• Basic math skills for cash handling and time calculations.

Responsibilities

• Schedule employees and manage staffing per shift.
• Supervise staff performance and provide training.
• Assist in cashier, parking, dispatcher, and maintenance tasks as needed.
• Set standards per company policies and shift handoffs.
• Handle customer service inquiries, complaints, and incident reporting for the shift.
• Audit cashier reports and enforce cash controls.
• Ensure safety and security compliance on site.

Skills

Excellent communication

Staff supervision

Customer service

Education

High School Diploma or GED

Bachelor's Degree in Real Estate, Management, Finance, Accounting, or Hospitality

Tools

MS Word

MS Excel

Job description

Role Summary

Reports to the General Manager. The Location Supervisor is directly responsible for supervising the day-to-day operations for the assigned shift. This supervisor assists the location Manager and General Manager in providing an experienced and trained staff.Ensures customers and landlords are provided with the highest level of service on their shift. Assists the Facility and/or Operations Manager in maintaining established revenue controls and accountability systems.

Essential Responsibilities

• Schedules employees and ensures appropriate staffing levels per shift in accordance with budget.
• Assists the location Managers and General Manager in the supervision and evaluation of employee performance.
• Provides training and support to other hourly staff on procedures related to job responsibilities and may assist employees in their jobs as needed in cashier, driver, parking lot attendant, dispatcher and light maintenance functions.
• Sets standards for staff by appropriately modeling company policies and norms.
• Coordinates daily activities with his or her manager and transitions responsibilities between shifts.
• Serves as the point person for all customer service inquiries, complaints, incident reports and claims for the shift.
• Ensures facility and employee appearance meets company standards on assigned shift.
• Audits cashier reports and implements all financial and accounting controls on assigned shift.
• Maintains and ensures the company's cash control policies.
• Ensures all employees have been adequately trained on security and safety processes and procedures.
• Monitor properties for safety and security
• Remain vigilant for anything unusual or potentially threatening.
• Recognize potentially dangerous situations and respond in the safest and most effective manner.
• Remain available to staff during shift for reports of suspicious activity, security threats and safety concerns and provide assistance and instruction. Report all incidents to Facility/Operations Manager and Employee Health and Safety/RISK Manager.
• Participate in safety and security trainings within the market.

Qualifications/Requirements

• High School Diploma or GED.
• Bachelor's Degree in Real Estate, Management, Finance, Accounting, or Hospitality or at least one year of experience in hospitality, real estate, retail management, parking, logistics/transportation, or the manufacturing industry.
  • Computer literate; proficiency with MS Word and MS Excel.
  • Proficient in basic math skills commensurate with calculating time and cash equivalents.

Eligibility Requirements

• Must have unrestricted authorization to work in US.
• Must have a valid driver's license in order to operate company or customer vehicles.
• Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• Must be willing to submit to a background investigation as part of the selection process.
• Must be willing to work out of the off airport parking facility in Chelsea, MA.
• Must be able to maintain flexibility in work schedule in order to meet operational needs. This may require Location Supervisor to occasionally work outside of regular scheduled hours.
• Must be willing to work schedule: (Saturday and Sunday Morning)
• Must be able to walk or move to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

Desired Characteristics

• At least 1 year of experience supervising, coaching, and administering disciplinary actions and performance evaluations for non-exempt personnel.
• Bachelor's Degree in business, finance, real estate, accounting, or related field.
• Excellent oral and written communication skills: conveys professionalism and competence effectively to superiors, peers, staff, customers, and landlords.
• Excellent time management and multi-tasking skills to succeed in fast-paced environment.
• Strong safety knowledge and awareness always using good judgment.

Benefits:

• $26.00 / Hour
• 401(k)
• Free Employee Assistance Program