Supervisor, Location Hrly - FT

InterPark LLC/PreFlight LLC; Denver (CO); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

InterPark LLC/PreFlight LLC is seeking a Location Supervisor to oversee daily operations for a designated shift. The role reports to the General Manager and supports the Location Manager in staffing, training, and maintaining service quality.

The Location Supervisor will ensure cash controls, security procedures, and safety standards are followed, while coordinating with the landlord and management to meet operational goals.

Qualifications

• High School Diploma or GED.
• Bachelor’s Degree in Real Estate, Management, Finance, Accounting, or Hospitality or related experience.
• Proficient in basic math skills.

Responsibilities

• Schedules employees and ensures appropriate staffing levels per shift in accordance with budget.
• Assists the General Manager in the supervision and evaluation of employee performance.
• Provides training and support to hourly staff on procedures related to job responsibilities and may assist cashier, driver, parking lot attendant, dispatcher and light maintenance functions.
• Sets standards for staff by modeling company policies and norms.
• Coordinates daily activities with the manager and transitions responsibilities between shifts.
• Acts as the point person for customer service inquiries, complaints, and incident reports for the shift.
• Audits cashier reports and enforces company cash controls on the shift.
• Ensures all employees are trained on security and safety processes.

Education

Bachelor’s Degree in Real Estate, Management, Finance, Accounting, or Hospitality

Proficient in basic math

Tools

MS Word

MS Excel

Job description

Role Summary

Reports to the General Manager. The Location Supervisor is directly responsible for supervising the day-to-day operations for the assigned shift. This supervisor assists the location Manager in providing an experienced and trained staff.Ensures customers are provided with the highest level of service on their shift. Assists the General Manager and Shift Manager in maintaining established revenue controls and accountability systems.

Essential Responsibilities

• Schedules employees and ensures appropriate staffing levels per shift in accordance with budget.
• Assists the General Manager in the supervision and evaluation of employee performance.
• Provides training and support to other hourly staff on procedures related to job responsibilities and may assist employees in their jobs as needed in cashier, driver, parking lot attendant, dispatcher and light maintenance functions.
• Sets standards for staff by appropriately modeling company policies and norms.
• Channels requests and requirements of location’s landlord to appropriate decision-maker.
• Coordinates daily activities with his or her manager and transitions responsibilities between shifts.
• Serves as the point person for all customer service inquiries, complaints, incident reports and claims for the shift.
• Ensures facility and employee appearance meets company standards on assigned shift.
• Audits cashier reports and implements all financial and accounting controls on assigned shift.
• Maintains and ensures the company’s cash control policies.
• Ensures all employees have been adequately trained on security and safety processes and procedures.
• Monitor properties for safety and security
• Remain vigilant for anything unusual or potentially threatening.
• Recognize potentially dangerous situations and respond in the safest and most effective manner.
• Remain available to staff during shift for reports of suspicious activity, security threats and safety concerns and provide assistance and instruction. Report all incidents to Facility/Operations Manager and Employee Health and Safety/RISK Manager.
• Participate in safety and security trainings within the market.

Qualifications/Requirements

• High School Diploma or GED.
• Bachelor’s Degree in Real Estate, Management, Finance, Accounting, or Hospitality or at least one year of experience in hospitality, real estate, retail management, parking, logistics/transportation, or the manufacturing industry.
• Computer literate; proficiency with MS Word and MS Excel.
• Proficient in basic math skills commensurate with calculating time and cash equivalents.

Eligibility Requirements

• Must have unrestricted authorization to work in US.
• Must have a valid driver’s license in order to operate company or customer vehicles.
• Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• Must be willing to submit to a background investigation as part of the selection process.
• Must be willing to work out of the (Preflight Denver Market) on a regular basis.
• Must be able to maintain flexibility in work schedule in order to meet operational needs. This may require Location Supervisor to occasionally work outside of regular scheduled hours.
• Must be willing to work schedule: (Schedule discuss during interview)
• Must be able to walk or move to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

Desired Characteristics

• At least 1 year of experience supervising, coaching, and administering disciplinary actions and performance evaluations for non-exempt personnel.
• Bachelor’s Degree in business, finance, real estate, accounting, or related field.
• Excellent oral and written communication skills: conveys professionalism and competence effectively to superiors, peers, staff, customers, and landlords.
• Excellent time management and multi-tasking skills to succeed in fast-paced environment.
• Strong safety knowledge and awareness always using good judgment.

Pay & Benefits

• $24.00 - $26.00 / Hour
• Health & Wellness: Eligible employees receive comprehensive medical, dental, and vision insurance options after 90-day waiting period. The company provides employer-sponsored short-term disability, long-term disability, and life insurance policies at no cost to the employee. Options for additional voluntary life, spouse/child life, hospital indemnity, critical illness, accident insurance and pet insurance at low cost. We also offer Flexible Spending Accounts (FSAs), allowing employees to set aside pre-tax dollars for both healthcare and dependent care expenses
• Retirement Benefits: Employees are eligible to participate in our 401(k) retirement plan, featuring a 4% company match that vests immediately.
• PTO: Eligible employees earn PTO and receive Float hours.