Manager,Operations Evening

Interpark Holdings LLC; Chicago (IL); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Vacation/ Sick Time

Medical, Dental, Vision

Pre-Tax Commuter

Job summary

InterPark Holdings Inc. is seeking an experienced Location Supervisor to oversee evening/night parking operations at assigned locations, reporting to a Senior Operations Manager.

Responsibilities include developing frontline teams, maintaining revenue controls, ensuring safety and landlord relations, and delivering top-tier service to customers. This role requires flexibility, a valid driver's license, and ability to work nights and weekends.

Qualifications

• High School Diploma or GED and at least 3 years experience in Parking, Real Estate, Hospitality, Retail Management, or related industry.
• Minimum of 2 years supervisory experience across multiple locations.
• Valid driver's license to operate company or customer vehicles.
• Willingness to work flexible schedule including evenings and weekends.

Responsibilities

• Operate the property with excellence and attention to detail.
• Promote positive customer relations by being responsive and attentive to customer needs.
• Initiate and oversee property maintenance and safety, security, equipment and landlord-related tasks.
• Schedule staff to meet service requirements and budget; manage payroll approvals.
• Act as a point person for customer service inquiries, complaints, and incident reports for evening/night locations.
• Maintain compliance with company standards, cash controls and regulatory requirements.
• Supervise and evaluate staff performance; participate in coaching and disciplinary actions.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Education

High School Diploma or GED

Bachelor's degree

Tools

MS Word

MS Excel

Internet

Job description

InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brands. The utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties. We are always on the lookout for enthusiastic and qualified candidates to join our team!! Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us Check out current employment opportunities below.

Role Summary

This position reports to a Senior Operations Manager and is responsible for supervising evening/night parking operations for an assigned location(s). Develops and supports an experienced and trained frontline team. Ensures customers and landlords are provided with the highest level of service at facility. Maintains onsite revenue controls and accountability systems. May supervise Location and/or Shift Manager(s) as scope, size, and complexity of the facility dictate.

Schedule: Sun & Sat 8am-5pm, Mon -Tue 4pm-1am/ Friday 10am-7pm

Essential Responsibilities

• Operate the property (ies) with excellence and attention to detail.
• Promote positive customer relations by being responsive and attentive to customer needs.
• Initiate and oversee property maintenance, including but not limited to environmental, safety, security, equipment, electronic and mechanical issues for which landlord may be responsible, keeping properties in excellent condition and ensuring company appearance/maintenance standards are met.
• Channel requests and requirements of location's landlord to appropriate decision maker.
• Support activities of landlords and/or leasing manager as necessary and appropriate to achieve and maintain high occupancy.
• Provide training and support to location employees and supervisors; may participate in hiring process.
• Supervise and evaluate employee performance and lead or participate in coaching and discipline.
• Coordinate and schedule employees to ensure appropriate staffing levels per shift to meet service requirements and budget. Check time and attendance system records, compile and submit payroll for Senior Operations Manager or Division General Manager approval.
• Act as a point person for all customer service inquiries, complaints, incident reports and claims for locations on the evening/night shift.
• Maintain corporate standards and location log books.
• Ensure integrity of financial reporting and cash controls; audit cashiers and related reports, as needed.
• Maintain proficiency in meeting compliance responsibility in terms of company/corporate, state and federal requirements.
• Monitor special events schedules/shows and prepare/schedule frontline staff appropriately and work with Senior Ops Manager.
• Perform regular patrols of locations in the evening/night shift and report safety concerns to appropriate authority.
• Other duties as assigned by the manager.

Eligibility Requirements

• Must have unrestricted authorization to work in US.
• Must have a valid driver's license in order to operate company or customer vehicles.
• Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• Must be willing to submit to a background investigation as part of the selection process.
• Must be willing to work out of and travel between the (MARKET) locations on a regular basis.
• Must be able to maintain flexibility in work schedule in order to meet operational needs. This may require Location Supervisor to occasionally work outside of regular scheduled hours.
• Must be willing to work schedule: Flexible.
• Must be able to walk or move to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

Qualifications/Requirements

• High School Diploma or GED equivalent and at least 3 years experience in Parking, Real Estate, Hospitality, Retail Management, or related industry.
• A minimum of 2 years supervisory experience in a multiple location context.
• Knowledge of marketing functions or at least 1 year experience performing marketing-related functions.
• Computer literate, knowledge of MS Word, MS Excel and the Internet.
• Valid Driver's license in order to operate company or customer vehicles.
• Must be able to maintain flexibility in work schedule in order to meet operational needs.

Desired Characteristics

• Bachelor's degree in business, finance, accounting, real estate, hospitality or related field.
• Proven leadership skills including coaching and development, performance management, disciplinary action and counseling.
• Must possess initiative and strong negotiation skills.
• Excellent communication skills (both oral and written).
• Fast-paced environment requiring flexibility, excellent time management skills, safety awareness, and good judgment.
• Excellent problem-solving skills and solution oriented.
• Conveys professionalism and competence effectively to superiors, peers, staff, customers, and landlords.

Salary Range

$53k-$55k a year

Comprehensive Benefits Package includes but not limited to:

• 401k
• Employee Assistance Program (EAP)
• Vacation/ Sick Time
• Medical, Dental, Vision
• Pre-Tax Commuter