Assistant Account Manager - Parking Operations

Propark Mobility; Boston (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Free parking

Flexible scheduling

Paid holidays

Wellness program

EAP with counseling

Job summary

Propark Mobility in Boston, MA is seeking an Assistant Account Manager for Parking Operations. This in-office, full-time role supervises frontline staff, resolves daily operational issues, and serves as liaison between customers, staff, and management.

You will assist in hiring, training, scheduling, payroll, and reporting while ensuring safety and policy compliance. The position offers a $50,000–$60,000 salary with incentive bonus potential and opportunities for growth within the company.

Qualifications

• Supervisory experience in parking, customer service, or hospitality (≤140 chars)
• Strong organizational and communication skills (≤140 chars)
• Willing to work weekends/holidays (≤140 chars)
• Ability to train staff and manage front-line teams (≤140 chars)
• Payroll/scheduling experience is a plus (≤140 chars)

Responsibilities

• Supervise frontline associates on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Assist in hiring, appraising productivity, and disciplining employees.
• Assist in shuttle fleet upkeep and maintenance.
• Assist office manager with administrative duties.
• Ensure safety and cleanliness of the facility and parking area.
• Prepare reports and conduct special projects as needed.

Skills

Supervisory

Customer service

Operations coordination

Hiring decisions

Training staff

Payroll management

Safety/compliance

Job description

Park your career here, with Propark Mobility!

Assistant Account Manager - Parking Operations

Salary Range $50,000 - $60,000 annually Commensurate with Experience, plus Incentive Bonus Potential

Work Modality In Office

Schedule Full-time

Location Luxury Hotel n Boston, MA

Applications will be accepted until job is closed.

What we're looking for*

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates

Must haves

• You are a motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries.
• You are a 'roll-up-the-sleeves and get-stuff-done' type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

Good to haves

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.