SUPERVISOR - COMMERCIAL

Ace Parking Management; Santa Clara (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking Management is seeking a supervisory professional to lead a team responsible for parking operations and guest assistance. The role emphasizes accountability, safety, and consistent, high‑quality service.

You will oversee shift schedules, monitor cash handling, and drive performance improvements while maintaining a clean, safe facility and ensuring adherence to company policies.

Qualifications

• Minimum 1 year of supervisory experience.
• Excellent communication and interpersonal abilities.
• High school diploma or GED.
• Ability to lift up to 50 lbs.

Responsibilities

• Supervise parking attendants and ensure duties meet standards.
• Assist with scheduling and assignments.
• Oversee daily cash handling and reporting of collections.
• Provide feedback and conduct performance evaluations.
• Maintain cleanliness and appearance of the parking area.
• Enforce park policies and safety procedures.
• Train staff on safety regulations and job duties.
• Communicate with upper management about challenges.

Skills

Supervisory experience

Communication

Interpersonal skills

Physical strength

Education

High school diploma or GED

Job description

Compensation Range: $28.00 - $30.00 per hour

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As a supervisor, you will assist the management team in overseeing a team of workers who perform a variety of tasks to keep our client’s facility in top shape. You will perform various job responsibilities, including those embodied by our company core values as follows.

Accountability

• Supervise parking attendants and ensure that all duties are completed according to company standards.
• Assist with implementing work schedules and assignments.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for the cleanliness and appearance of the parking area.
• Contribute to the development and implementation of park policies and procedures

Profitability

• Accountable for meeting or exceeding established performance targets.
• Order and maintain a supply of necessary materials and equipment.

Exceptional Service

• Ensure that all signage and markings are visible and clear for customers.
• Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility.
• Address customer inquiries and complaints in a prompt and professional manner.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Inspect parks regularly to ensure they are clean, safe, and well-maintained.
• Continuously seek ways to improve service quality and efficiency.

Communication

• Regularly update upper management on operational challenges.
• Foster clear and open communication within the team and with other departments.
• Provide training to workers on safety regulations, equipment usage, and job duties.

Family

• Promote teamwork, inclusion, and respect among all staff.

About YOU:

You’ll have the opportunity to use your organizational and communication skills to ensure your team consistently meets goals and provides excellent service to visitors.

Your Qualifications:

• High school diploma or GED.
• 1 year of supervisory experience.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).

What We Can Offer You for All Your Hard Work:

• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday

ACE Parking is an Affiantive Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.