Hourly Supervisor (Full time)

InterPark LLC; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

InterPark LLC is seeking a Location Supervisor in Chicago to lead a shift, train and coach hourly staff, and ensure top-tier service for customers and landlords. You will coordinate daily activities with management, monitor cash controls, and uphold safety and security procedures across the site.

The role requires a high school diploma or Bachelor’s degree and experience in related fields, with proficiency in MS Word and MS Excel.

Qualifications

• High school diploma or GED and/or a Bachelor’s degree in a related field.
• Experience in hospitality, real estate, retail management, parking, logistics/transportation, or manufacturing.
• Computer literate with MS Word and MS Excel; basic math skills for cash handling.

Responsibilities

• Schedules employees and maintains staffing per shift within budget.
• Supervises employee performance; participates in coaching and discipline.
• Provides training and support to hourly staff on job duties.
• Models company policies and ensures policy adherence by staff.
• Acts as liaison with landlords and management for location needs.
• Coordinates daily activities with manager and transitions between shifts.
• Serves as point of contact for customer inquiries, complaints, and safety concerns.
• Ensures facility appearance meets standards and audits cash reports.
• Maintains cash control policies and safety procedures; supports security.

Skills

Staff supervision

Coaching

Customer service

Cash handling

Time management

Communication

Basic math

Education

Bachelor’s Degree in Real Estate/Management/Finance/Accounting/Hospitality

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Schedule: Tues through Sat 7am-3pm

Role Summary

Reports to the Facility/ Operations Manager. The Location Supervisor is directly responsible for supervising the day-to-day operations for the assigned shift. This supervisor assists the location Manager in providing an experienced and trained staff.Ensures customers and landlords are provided with the highest level of service on their shift. Assists the Facility and/or Operations Manager in maintaining established revenue controls and accountability systems.

Essential Responsibilities

• Schedules employees and ensures appropriate staffing levels per shift in accordance with budget.
• Assists the Facility and/or Operations Manager in the supervision and evaluation of employee performance, including participation in coaching and discipline where applicable.
• Provides training and support to other hourly staff on procedures related to job responsibilities and may assist employees in their jobs as needed in cashier, driver, parking lot attendant, dispatcher and light maintenance functions.
• Sets standards for staff by appropriately modeling company policies and norms.
• Channels requests and requirements of location’s landlord to appropriate decision-maker.
• Coordinates daily activities with his or her manager and transitions responsibilities between shifts.
• Serves as the point person for all customer service inquiries, complaints, incident reports and claims for the shift.
• Ensures facility and employee appearance meets company standards on assigned shift.
• Audits cashier reports and implements all financial and accounting controls on assigned shift.
• Maintains and ensures the company’s cash control policies.
• Ensures all employees have been adequately trained on security and safety processes and procedures.
• Monitor properties for safety and security
• Remain vigilant for anything unusual or potentially threatening.
• Recognize potentially dangerous situations and respond in the safest and most effective manner.
• Remain available to staff during shift for reports of suspicious activity, security threats and safety concerns and provide assistance and instruction. Report all incidents to Facility/Operations Manager and Employee Health and Safety/RISK Manager.
• Participate in safety and security trainings within the market.

Qualifications/Requirements

• High School Diploma or GED.
• Bachelor’s Degree in Real Estate, Management, Finance, Accounting, or Hospitality or at least one year of experience in hospitality, real estate, retail management, parking, logistics/transportation, or the manufacturing industry.
• Computer literate; proficiency with MS Word and MS Excel.
• Proficient in basic math skills commensurate with calculating time and cash equivalents.

Eligibility Requirements

• Must submit your application for employment www.interparkholdings.com to be considered for this position.
• Must have unrestricted authorization to work in US.
• Must have a valid driver’s license in order to operate company or customer vehicles.
• Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• Must be willing to submit to a background investigation as part of the selection process.
• Must be willing to work out of and travel between the Chicago locations on a regular basis.
• Must be able to maintain flexibility in work schedule in order to meet operational needs. This may require Location Supervisor to occasionally work outside of regular scheduled hours.
• Must be willing to work schedule: Tues through Sat 7am-3pm
• Must be able to walk or move to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

Desired Characteristics

• At least 1 year of experience supervising, coaching, and administering disciplinary actions and performance evaluations for non-exempt personnel.
• Bachelor’s Degree in business, finance, real estate, accounting, or related field.
• Excellent oral and written communication skills: conveys professionalism and competence effectively to superiors, peers, staff, customers, and landlords.
• Excellent time management and multi-tasking skills to succeed in fast-paced environment.
• Strong safety knowledge and awareness always using good judgment.