Supervisor I

California Lottery; Sacramento (CA); Hybrid; USD 80,000 - 99,000; Full time

Job summary

California Lottery is seeking a Supervisor I within the Security & Law Enforcement Division to supervise Analyst II staff in the Theft Unit. This working-level supervisory role oversees complex assignments in a 24/7 operation, including weekends and holidays, with rotating 8-hour shifts.

The position requires leadership, analytical thinking, and a focus on compliance, process improvement, and staff development. Hybrid work is available, with in-office days at Headquarters.

Qualifications

• Experience supervising staff in an operational setting.
• Coaching and mentoring abilities within a collaborative team.
• Strong analytical and problem-solving skills with root-cause identification.
• Ability to ensure policy compliance and maintain accountability.
• Experience developing or improving procedures and workflows.
• Experience leading change initiatives in operations.
• Use of data and metrics to support decision-making.
• Discretion handling escalated or sensitive situations with professionalism.

Responsibilities

• Supervise Analyst II staff assigned to the Theft Unit.
• Oversee and perform complex investigative tasks in a 24/7 operation.
• Coordinate shifts, assignments, and operational coverage during weekends and holidays.
• Triage theft reports and support field investigations.

Skills

Operational Leadership

Staff Development

Analytical Thinking

Accountability & Compliance

Process Improvement

Change Management

Operational Analysis

Interpersonal Judgment

Job description

Job Description And Duties

Under the general direction of the Security & Law Enforcement Division (SLED) Theft Unit Lieutenant, the Supervisor I (Sup I) is responsible for supervising and overseeing the assignments and activities of Analyst II’s assigned to the Theft Unit. The Theft Unit is operational (24) hours a day, (7) days a week, including weekends & holidays, with rotational (8) hour shifts. The primary mission of the Theft Unit is to triage thefts of Lottery products reported by Lottery retailers in support of SLED Field Investigations. The Theft Unit Supervisor I is a working-level supervisor who also performs and oversees the most complex or sensitive work assignments.

Working Conditions

• Schedule: Monday – Friday, 0800-1700 hours. The Sup I is required to perform (2) in-office days weekly at Headquarters. Operational needs may require the Sup I to work irregular hours, including weekends and holidays.
• Travel: Occasional overnight travel (including out-of-state) may be required.
• Other: N/A

People Are Drawn To The Lottery Because We:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

• Job Code #: JC-537555
• Position #(s): 358-433-4800-001
• Working Title: Supervisor I
• Classification: SUPERVISOR I
• Salary: $7,172.00 - $8,910.00
• # of Positions: 1
• Work Location: Sacramento County
• Telework: Hybrid
• Job Type: Permanent, Full Time

Special Requirements

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
• The position requires a Background Investigation be cleared prior to being hired.
• If you are basing your eligibility on education, (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Desirable Qualifications

• Operational Leadership - Experience supervising or leading staff in an operational or customer service environment.
• Staff Development - Demonstrated ability to coach, mentor, and develop staff in a collaborative environment.
• Analytical Thinking - Strong analytical and problem solving skills with the ability to identify root causes and improvement opportunities.
• Accountability & Compliance - Experience maintaining accountability and ensuring compliance with policies, procedures, and operational standards.
• Process Improvement - Experience developing or improving operational procedures, workflows, or business processes.
• Change Management - Experience leading implementation efforts or supporting change management initiatives in an operational environment.
• Operational Analysis - Experience using data, reports, or operational metrics to support decision‑making and improve outcomes.
• Interpersonal Judgment - Experience handling escalated issues or sensitive situations using sound judgment and professionalism.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Department Information

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All.

In fiscal year 2024-25, the California Lottery generated sales of more than $9.2 billion with approximately $1.9 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers games and several draw games, including jackpot games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Statement Of Qualifications

A Statement of Qualifications (SOQ) is REQUIRED. Applications received without the SOQ WILL NOT be considered for the position. The SOQ must be completed in Arial, 12 point font, single-spaced, and should not exceed (1) page in length. When completing the SOQ, please include all relevant experience, knowledge, education, and training when responding to the following:

Describe why you would be a suitable candidate as a supervisor with the California Lottery's, Security & Law Enforcement Division, Theft Unit.

Final Filing Date

11/13/2026