Theft Unit Supervisor: Operational Leader (Hybrid)

California Lottery; Sacramento (CA); Hybrid; USD 80,000 - 99,000; Full time

Job summary

California Lottery is seeking a Supervisor I within the Security & Law Enforcement Division to supervise Analyst II staff in the Theft Unit. This working-level supervisory role oversees complex assignments in a 24/7 operation, including weekends and holidays, with rotating 8-hour shifts.

The position requires leadership, analytical thinking, and a focus on compliance, process improvement, and staff development. Hybrid work is available, with in-office days at Headquarters.

Qualifications

• Experience supervising staff in an operational setting.
• Coaching and mentoring abilities within a collaborative team.
• Strong analytical and problem-solving skills with root-cause identification.
• Ability to ensure policy compliance and maintain accountability.
• Experience developing or improving procedures and workflows.
• Experience leading change initiatives in operations.
• Use of data and metrics to support decision-making.
• Discretion handling escalated or sensitive situations with professionalism.

Responsibilities

• Supervise Analyst II staff assigned to the Theft Unit.
• Oversee and perform complex investigative tasks in a 24/7 operation.
• Coordinate shifts, assignments, and operational coverage during weekends and holidays.
• Triage theft reports and support field investigations.

Skills

Operational Leadership

Staff Development

Analytical Thinking

Accountability & Compliance

Process Improvement

Change Management

Operational Analysis

Interpersonal Judgment

Job description

California Lottery is seeking a Supervisor I within the Security & Law Enforcement Division to supervise Analyst II staff in the Theft Unit. This working-level supervisory role oversees complex assignments in a 24/7 operation, including weekends and holidays, with rotating 8-hour shifts.

The position requires leadership, analytical thinking, and a focus on compliance, process improvement, and staff development. Hybrid work is available, with in-office days at Headquarters.