SUPERVISOR I

State of California; California (MO); Hybrid; USD 80,000 - 99,000; Full time

Job summary

State of California is seeking a Supervisor I for the Unemployment Insurance Support Division's BAM Unit 1 in Orange County. You will supervise staff, ensure thorough reviews of UI claims, and uphold UI program standards.

The role requires knowledge of UI regulations, strong analytical and communication skills, and readiness to work in a hybrid environment with a standard 8:00 a.m.–5:00 p.m. schedule.

Qualifications

• UI program knowledge and experience required.
• Strong analytical, oral and written communication skills.
• Supervisory or lead experience preferred.

Responsibilities

• Supervise BAM Unit 1 staff and oversee UI claim reviews.
• Ensure accuracy and compliance with UI code and laws.
• Coordinate with employers, claimants, and staff for reviews.

Skills

UI program knowledge

Analytical skills

Written and verbal communication

Leadership

Tools

MS Word

Excel

PowerPoint

Outlook

SharePoint

Job description

$7,172.00 - $8,910.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/11/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

THIS IS A RE-ADVERTISEMENT, IF YOU PREVIOUSLY APPLIED, YOU DO NOT HAVE TO RE-APPLY.

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
The Unemployment Insurance Support Division (UISD) is recruiting for a Supervisor (SUP) I for the Benefit Accuracy Measurement (BAM) Unit 1. The unit manager supervises staff who perform a complex and thorough investigation of Unemployment Insurance (UI) claims.
Under general direction, the SUP I is responsible for ensuring accurate reviews of selected BAM cases for accuracy and conformity to the Department's Unemployment Insurance (UI) program and other policy and procedures, as well as the Department of Labor/Employment Training Administration reporting requirements.
The UI claims are required to be comprehensively reviewed in order to meet the Department of Labor's quality measurement standards. Reviews include interviews with employers, claimants, and field office staff for the purpose of determining compliance under the provisions of the California Unemployment Insurance Code, analyzing state and federal laws and regulations to ensure the State continues to administer the UI program effectively and efficiently while protecting the integrity of the UI Trust Fund. UI program knowledge and experience are required, including extensive UI eligibility determinations knowledge and experience.
Employees are required to report to their designated headquarters office in Sacramento or Anaheim. Travel and accommodation expenses incurred while commuting to and from the assigned headquarters are the responsibility of the employee.
Position(s) exist in Orange County.
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.
You will find additional information about the job in the Duty Statement.

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Due to operational needs, employees may be required at any given time to report to work at their regular EDD headquarters. Currently employees have a hybrid work schedule but may be required to work in the office per business needs.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SUPERVISOR I

SUPERVISOR I $7,172.00 - $8,910.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Orange County

Telework:

Hybrid

Job Type:

12 Month Limited Term - Full Time

Work Shift:

8:00 a.m. - 5:00 p.m.

Work Week:

Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

..... (continued narrative with application information, qualification statements, and additional job details as in the original description) ...

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/11/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department Mail In Address Attn: Job Control #528058 Human Resource Services Division, MIC 54 PO Box 826880 Sacramento , CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department Drop Off Address Attn: Job Control #528058 EDD/Human Resource Services Division 1416 9th Street, 1st floor lobby Sacramento , CA 95814 08:00 AM - 04:30 PM

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Three or more years of experience in the UI program.
• Detailed knowledge of UI program processes, UI benefit claim and payment systems, state and federal UI laws.
• Understanding the overall structure and function of UI operations is required.
• Strong analytical, oral, and written communication skills are desired.
• Proficiency in the use of Microsoft Word and Excel, PowerPoint, Outlook, and SharePoint.
• Note: The above desirable qualifications must be addressed in the Statement of Qualifications.
  

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

An SOQ is a discussion of your experience that would qualify you for this position based on the desirable qualifications in this job announcement including relevant experience, training, education, and software experience.

The SOQ should include your name in the top right corner, not exceeding two pages, use Arial or Calibri 12-point font, answer the two questions below, and numbered in the exact order.

• How do you lead a team with changing priorities to ensure deadlines are met?
• What steps do you take to nurture a positive working environment?

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Resumes do not take the place of the SOQ.

We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "NotQualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.