Supervisor - Guest Services

kalaharijobs; Wisconsin Dells (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Paid time off & holidays

Health, dental, vision coverage

Employee appreciation events & perks

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a Guest Service Supervisor to support front office management and deliver courteous guest service. You will guide the team, address guest inquiries, and ensure satisfaction before arrival and during stay.

Requirements include a high school diploma, 2–3 years in hospitality, strong communication, ability to perform under pressure, and a collaborative leadership style. Benefits include growth opportunities and comprehensive coverage.

Qualifications

• High school diploma or equivalent required.
• 2 to 3 years progressive experience in a hotel, resort, or related field.
• Proficient in Windows software and able to communicate clearly under pressure.
• Leadership style rooted in collaboration, respect, and service.

Responsibilities

• Ensure guests feel welcome with responsive, courteous service.
• Assign rooms, issue keys, and manage folios and payments.
• Complete daily front office checks and housekeeping reports.

Skills

Customer service

Leadership

Communication

Under pressure

Education

High school diploma

Tools

Windows software

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa.

Guest Service Supervisor

Kalahari Resorts & Conventions is seeking a Guest Service Supervisor. In this role, you will be responsible for assisting the front office management team while providing courteous and efficient service to all guests. You will be a resource for the many questions our guests may have and ensure customer satisfaction prior to arrival and throughout their stay. As part of our leadership team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Assign rooms, make keys, view and make notes in the guest’s folio and handle payments.
• Complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed as well as daily front office checklists.

Why You’ll Love This Job

• Opportunities for career growth and development!
• A fun, energetic work environment with prizes, games, and team events.
• Commission Structure

What We’re Looking For

• High school diploma or equivalent required.
• 2 to 3 years progressive experience in a hotel, resort, or related field.
• Proficient in Windows software, be able to convey information and ideas clearly, be able to work well in high pressure situations and maintain composure
• A leadership style rooted in collaboration, respect, and service to others.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full‑time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.