Housekeeping Lead Supervisor

kalaharijobs; Sandusky (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Paid time off

Health insurance

Education assistance

Employee discounts

Job summary

Kalahari Resorts & Conventions in Sandusky, OH, seeks a Housekeeping Lead Supervisor to guide daily housekeeping operations, maintain room standards, and lead a team of associates with a focus on guest satisfaction. The role emphasizes leadership, teamwork, and delivering high-quality service.

The candidate will supervise floor staff, ensure rooms and public areas meet standards, and collaborate across departments to create a welcoming environment consistent with the Kalahari Promise to Lead

Qualifications

• Minimum supervisory experience in a hospitality setting.
• Strong guest-service orientation and service standards.
• Ability to manage time and prioritize tasks in a fast-paced environment.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Monitor and evaluate staff performance and conduct coaching as needed.
• Schedule routine inspections of guest rooms and public areas for cleanliness and safety.
• Maintain professional relationships with managers and other departments.
• Ensure compliance with all policies, safety standards and chemical handling procedures.

Skills

Supervisory experience

Hospitality knowledge

Time management

Bilingual EN/ES (helpful)

Education

High school diploma or equivalent

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon'tjust create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe'remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, andcommunities-treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we'realso committed to bringing clean water to one million people in Africa.

Housekeeping Lead Supervisor

Kalahari Resorts & Conventions is seeking a Housekeeping Lead Supervisor. In this role, you will be responsible for the efficient and effective daily operation relating to the department, as set forth by the Resort's standards and will administer the supervision of all floor staff. You'll also be responsible for ensuring rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.

As part of our leadership team, you'll embody our Promise to Lead with Love- guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure high-quality service, consistent product standards, and a welcoming atmosphere. You'll provide leadership, support teamwork, and foster a positive and efficient work environment for associates.

Key Responsibilities

• Monitor and evaluate staff work performance on an on-going basis, praises and disciplines staff as appropriate.

• Monitor and schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.
• Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
• Ensure implementation of all Kalahari policies and resorts rules. Understand housekeeping terms, chemical and hazardous material handling, and sanitation/cleanliness standards.
• Prepare and review daily housekeeping reports when needed.

WhatWe\'reLooking For

• Previous supervisory or management experience required.
• Knowledge of Hospitality, Hotel, Resort, Attraction, or guest-facing environments is required.
• Strong time management and organizational skills are required.
• Bilingual in English and Spanish is helpful.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI| Sandusky, OH| Pocono Manor, PA| Round Rock, TX| Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.