Housekeeping Assistant Manager

kalaharijobs; Woodford (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking a Housekeeping Assistant Manager to lead daily housekeeping operations and supervise staff, delivering clean, welcoming accommodations that reflect our Lead with Love promise.

We require four years of supervisory housekeeping experience, strong organization, and the ability to manage scheduling and guest satisfaction. Pay rate is $22–$24/hour with full benefits and opportunities for advancement.

Qualifications

• Four years of housekeeping supervisory experience, preferably in a large hotel/resort.
• Broad understanding of the tourism industry and hotel operations.
• High school diploma or equivalent; college degree preferred but not required.
• Ability to use MS Office, Excel, and property/LMS systems; data export skills.
• English and Spanish bilingual ability is helpful.

Responsibilities

• Monitor and evaluate staff performance and address discipline as needed.
• Attend management and department meetings and communicate with all shifts.
• Resolve guest complaints to encourage repeat visits.
• Build team morale and a positive work environment.
• Ensure proper two-way radio etiquette for communications.
• Respond to guest requests and follow up to ensure satisfaction.
• Schedule and manage daily housekeeping activities and coverage.
• Provide tools and equipment; schedule room inspections for cleanliness.

Skills

Leadership

Staff supervision

Guest service

Bilingual helpful

Communication

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Excel

LMS Visual One

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Housekeeping Assistant Manager

Kalahari Resorts & Conventions is seeking aHousekeeping Assistant Manager.In this role, you will be responsible for the efficient and effective daily operation relating to the housekeeping department and will administer the supervision of all housekeeping staff.

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’llhelp lead a team dedicated to maintaining clean, comfortable, and welcoming accommodations that enhance every guest's stay. By supporting associates, upholding quality standards, and ensuring efficient daily operations, you'll play a key role in delivering exceptional guest experiences while fostering a positive and engaged team environment.

Position starting as early as September.

Pay Rate - $22 -$24/Hr.

Key Responsibilities

• Monitor and evaluate staff work performance on an on-going basis, praises and disciplines staff as appropriate.
• Attend management and department meetings and communicates with staff on all shifts.
• Resolve guest complaints that will encourage repeat visits to the resort.
• Build team environment and group morale.
• Use proper two-way radio etiquette when communicating with all associates.

• Respond to all guest requests, problems, complaints, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Manage the day-to-day activities of the housekeeping department; schedule associates to ensure proper coverage.
• Ensure associates are given the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.

WhatWe’reLooking For

• We require you to have background, consisting of 4 years of previous housekeeping supervisory experience, preferably in a hotel/resort with over 500 rooms.
• Must have a broad understanding of the tourism industry and the day-to-day operations of a large volume hotel/resort.

• High School diploma or equivalent experience required.
• Four-year college degree preferred but not required.

• Ability to understand and effectively utilize above average computer equipment and applications, to include but not limited to: Microsoft Office Suite, Excel and Property or Lodging Management Systems (Visual One).
• Must be able to efficiently process and export data from LMS, Time/Attendance and other property systems.
• Bilingual in English and Spanish is helpful.

PHYSICAL REQUIREMENTS

• Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours sometimes required including weekends and holidays.
• Ability to stand during entire shift.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspiring growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

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Kalahari Resorts & Conventions is an Equal Opportunity Employer.