Supervisor, Guest Arrival

United Parks & Resorts, Inc.; Philadelphia (Philadelphia County); Vor Ort; USD 22.000 - 33.000; Teilzeit

Benefits dieser Stelle

Free park admission

Discounts on tickets and passes

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Zusammenfassung

Sesame Place Philadelphia is seeking a part-time Supervisor, Guest Arrival to help ensure a safe, welcoming environment for guests and team members. You will train and coach Assistant Supervisors and staff, maintain park cleanliness, and monitor compliance with policies and regulations.

You should have a high school diploma or equivalent and at least 1 year of leadership experience, plus CPR/AED certification or willingness to obtain.

Qualifikationen

• High school diploma or equivalent; must be 18+.
• At least 1 year of leadership experience.
• CPR/AED certification or willing to obtain.
• Willing to be trained in all park Operations areas.
• Excellent written and verbal communication; comfortable speaking to groups.
• Ability to stand for long periods, lift 25 lbs, push/pull 50 lbs, and work at heights.

Aufgaben

• Ensure a safe environment for guests, team members, and animals.
• Provide training, feedback, and coaching to Assistant Supervisors and team.
• Maintain cleanliness and conduct quality inspections.
• Ensure compliance with regulations, park policies, and procedures.
• Assist in labor scheduling and resource management.
• Support park operations projects and guest service excellence.
• Handle conflicts with a win-win approach.
• Ensure team follows team member handbook.

Kenntnisse

Leadership

Communication

Training & coaching

Microsoft Office

Guest service

Safety awareness

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

## Supervisor, Guest ArrivalApply: Sesame Place Philadelphia: Part time: Posted Today: JR136316Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!**What you get to do:*** Ensure a safe environment for all team members, guests, and animals* Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching* Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities* Ensure compliance to all state/federal regulations, park policies, and department procedures* Assist in the creation and adjustment of labor line schedules to maximize our resources* Maintain resources as needed to complete work assignments* Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned* Assist the Director and Managers in various projects to improve park operation* Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives* Know and ensure team members follow all policies and procedures outlined in the team member handbook* Ensure all team members provide exceptional guest service* Perform other miscellaneous tasks as required**What it takes to succeed:*** Have a high school diploma or equivalent and be at least 18 years old* At least 1 year proven leadership experience and a good understanding of labor and expense management.* Able to successfully complete provided CPR/AED training/certification* Capable and willing to become trained and certified at all areas within the Operations departments* Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members* Able to multi-task and adapt to changes in a fast paced working environment* Have a working knowledge of Microsoft Office applications* Able to stand for long periods of time; able to lift 25 pounds and push/pull 50 pounds; comfortable working at heights up to 60 feet, around water and able to walk in sand* Able to assist in ride testing by riding all park rides* Available to work varying shifts or hours, which may include days, evenings and nights* 2 or more years leadership experience preferred* 3 years guest service experience preferred* Possession or pursuit of a bachelor’s degree preferred* A valid state driver’s license with the ability obtain a company driver’s license preferred* Comfortable working at heights 150 feet preferredThe perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:* FREE park admission* Discounts on park admission tickets and passes for family and friends* Park discounts on food, merchandise, etc.* Scholarship opportunities* Exclusive employee events and giveaways**EEO Employer:**SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.