Assistant Supervisor, Park Quality

United Parks & Resorts, Inc.; Philadelphia (Philadelphia County); Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Free park admission

Discounts on park tickets for family &

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events and giveaway

Résumé du poste

Sesame Place Philadelphia is seeking an Assistant Supervisor for Park Quality to lead a friendly team in delivering excellent guest service throughout the park. You will model energy, maintain safety and cleanliness, and ensure smooth opening and closing procedures while coordinating with Ambassadors, Vendors, and guests.

The role emphasizes supervising, training, and mentoring Ambassadors, with a strong focus on safety and guest satisfaction in both indoor and outdoor environments.

Qualifications

• Passion for customer service and ability to multitask.
• Strong communication and problem-solving skills.
• Active listening and flexibility to varied duties.

Responsabilités

• Lead an awesome team to deliver outstanding guest service.
• Supervise, train, and counsel Ambassadors.
• Manage daily scheduling and break management.

Connaissances

Customer service

Multi-tasking

Time management

Communication

Problem solving

Active listening

Flexibility

Description du poste

## Assistant Supervisor, Park QualityApply: Sesame Place Philadelphia: Part time: Posted Today: JR135889Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!**What you get to do:**As an Assistant Supervisor for Park Quality, you’ll lead an awesome team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:* Interact with others in a positive, professional manner* Perform job duties of the positions you’re supervising* Supervise, train, and counsel Ambassadors* Tracks labor to include daily scheduling and break management* Ensure completion of opening and closing procedures* Control guest flow in attraction waiting areas* Maintain area cleanliness* Provide morning park prep* Communicate professionally and effectively with Ambassadors, Vendors and our Guests* Perform other duties as assigned**What it takes to succeed:*** A passion for customer service* Excellent multi-tasking and time management skills* Outstanding communication and problem-solving abilities* Active listener with the ability to anticipate guests’ needs* Flexibility to perform varied duties**What else is important:*** At least 16 years of age* At least three (3) months of Ambassador experience or equivalent external experience* Must be able to act responsibly with a high attention to safety* Must be able to lift, push, pull and/or carry up to 50 lbs* Position engages in extensive walking and standing throughout entire work shift* Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)* Perform cleaning duties; including use of cleaning chemicals* Must be willing to comply with all SEA grooming guidelines and employment standards* Must be able to work indoors and outdoors, in varying weather, to include extreme heat* Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement* Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations* Ability to successfully complete all legal, company and department training requirements within established timelinesThe perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:* FREE park admission* Discounts on park admission tickets and passes for family and friends* Park discounts on food, merchandise, etc.* Scholarship opportunities* Exclusive employee events and giveaways