Supervisor - Full Time

Pure Hockey; Taylor (MI); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Bonus plan

Flexible Spending Plan

401(k)

Paid vacation

Paid holidays

Paid parental leave

Employee discount

Job summary

Pure Hockey is seeking an Retail Supervisor to lead day-to-day store operations, deliver outstanding customer service, and drive sales. You will supervise staff, assist with merchandising, and partner with management to meet targets while maintaining store standards.

The role requires strong communication, leadership, and problem-solving skills, with experience in a fast-paced retail environment and proficiency with store systems and handheld devices. Weekend and holiday availability is expected.

Qualifications

• Experience in retail or customer service environments.
• Ability to train, coach, and motivate staff.
• Strong interpersonal, organizational, and leadership skills.
• Experience using computer systems and handheld devices.
• Good problem-solving and analytical abilities.
• Knowledge of inventory management and merchandising techniques.

Responsibilities

• Greet customers, answer questions, engage with merchandise, and provide outstanding service.
• Handle cashier duties, including cash, checks, and card transactions per policy.
• Assist in merchandising, operations, sales and customer service tasks.
• Partner with management to communicate key metrics, sales targets, and expectations.
• Train and develop staff to ensure skillful performance.
• Resolve customer complaints promptly and professionally.
• Maintain sales floor, restock shelves, update prices, and manage inventory as directed.
• Perform other duties as assigned by management.

Skills

Customer service

Leadership

Staff training

Cash handling

Merchandising

Inventory management

Problem solving

Communication

Job description

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by managerr

Requirements

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Experience using a computer and handheld devices
• Strong analytical and problem-solving skills
• Knowledge of inventory management and merchandising techniques
• Ability to work flexible hours, including weekends and holidays

Benefits

• Medical, Dental, Vision & Disability Insurance
• Bonus Plan
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary: $15.00-$18.00 per hour

Salary Description

$15.00-$18.00 per hour