Supervisor - Full Time

Pure Hockey, LLC; Rossford (OH); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability Insurance

Bonus Plan

401(k)

Paid Vacation

Employee Discount

Job summary

Pure Hockey, LLC in Rossford, Ohio, is seeking a Retail Supervisor to play a significant role in enhancing customer satisfaction in a fast-paced retail environment. This position requires training staff, managing inventory, and ensuring excellent customer service.

The ideal candidate will have proven retail experience, strong leadership skills, and the ability to resolve customer issues. The role offers competitive pay and comprehensive benefits including medical, dental, vision insurance, a 401(k), and paid time off.

Qualifications

• Experience in a retail/customer service environment.
• Ability to train and develop staff.
• Knowledge of inventory management and merchandising.

Responsibilities

• Greet customers and provide outstanding service.
• Perform cashier duties accurately.
• Train and develop staff to perform effectively.
• Handle customer complaints professionally.

Skills

Customer service orientation

Analytical skills

Leadership skills

Interpersonal skills

Organizational skills

Problem-solving skills

Job description

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
• Assist in the areas of merchandising, operations, sales and customer service.
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management.
• Other duties assigned by managerr.

Requirements

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Strong analytical and problem-solving skills.
• Knowledge of inventory management and merchandising techniques.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Medical, Dental, Vision & Disability Insurance
• Bonus Plan
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary: $15.00-$18.00 per hour