Supervisor - Full Time

Pure Hockey, LLC; El Segundo (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability保险

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC in El Segundo, CA seeks a Retail Supervisor to lead a fast-paced store and deliver exceptional customer service, driving sales through proactive team leadership.

You will greet customers, manage cash transactions, assist with merchandising, and partner with management to communicate key metrics. The role emphasizes coaching staff, maintaining inventory, and resolving issues promptly to ensure a positive shopping experience.

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate leadership and strong communication skills.
• Experience with inventory management and merchandising.

Responsibilities

• Greet customers and provide outstanding service.
• Perform cashier duties per policy and handle transactions.
• Assist in merchandising, operations and sales.
• Communicate store metrics and expectations with management.
• Train staff to ensure skill development.
• Handle customer complaints professionally.
• Maintain sales floor and inventory tasks as directed by management.

Skills

Customer service

Leadership

Training & coaching

Interpersonal skills

Analytical thinking

Problem solving

Inventory management

Merchandising techniques

Flexibility

Tools

POS systems

Handheld devices

Computer literacy

Job description

Description

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Requirements

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Experience using a computer and handheld devices
• Strong analytical and problem-solving skills
• Knowledge of inventory management and merchandising techniques
• Ability to work flexible hours, including weekends and holidays

Benefits

• Medical, Dental, Vision & Disability Insurance
• Bonus Plan
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary

$18.00 to $22.00 an hour

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