Supervisor - Full Time

Pure Hockey, LLC; Kingston (MA); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability保险

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC in Kingston, MA is seeking a Retail Supervisor to lead a fast-paced store, deliver exceptional customer service, and drive sales through strong team leadership.

You will train staff, manage inventory, coordinate merchandising, and partner with management to meet metrics on sales, operations, and safety. Flexibility to work weekends and holidays is required.

Qualifications

• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Experience using a computer and handheld devices.
• Strong analytical and problem-solving skills.
• Knowledge of inventory management and merchandising techniques.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers, respond to questions, and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
• Assist in merchandising, operations, sales and customer service.
• Partner with management to establish and communicate metrics and expectations across sales, visual, operations, safety and scheduling.
• Train and develop staff to ensure they have the necessary skills and knowledge.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory tasks.
• Other duties assigned by manager.

Skills

Retail experience

Customer service

Leadership

Staff training

Interpersonal skills

Analytical skills

Inventory management

Cash handling

Tools

POS systems

Handheld devices

Job description

Description

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Requirements

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Experience using a computer and handheld devices
• Strong analytical and problem-solving skills
• Knowledge of inventory management and merchandising techniques
• Ability to work flexible hours, including weekends and holidays

Benefits

• Medical, Dental, Vision & Disability Insurance
• Bonus Plan
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary: $15.60-20.40