Supervisor, Frontline - Patient Access

South Shore Health

Weymouth (MA)

On-site

USD 57,000 - 82,000

Full time

14 days+

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Job summary

South Shore Health in Weymouth, MA, is seeking a frontline supervisor for the Patient Access Department. The role oversees registration operations, staff performance, and adherence to hospital policies, with an evening shift and every-other-weekend schedule.

Minimum five years of related experience and knowledge of the hospital information system are preferred. Bachelor’s or two years of college are favored educationally.

Qualifications

Minimum of five (5) years of progressively responsible experience preferred.
Three to five (3-5) years of Patient Registration experience preferred.
Knowledge of the hospital's information system.
Good interpersonal skills.
Strong communication skills.

Responsibilities

Supervises the Patient Access staff to ensure accurate and efficient patient registration.
Manages human resources, including evaluations, hiring/termination, and performance coaching.
Develops staff through orientation, goals, training needs, and cross-training.
Utilizes technology for payroll, absence tracking, and hospital information systems.
Demonstrates leadership during codes and enforces safety and policy procedures.

Education

Two years of college preferred

Bachelor's degree preferred

Job description

Requisition Number:

R-23385

Facility:

LOC0001 - 55 Fogg Road55 Fogg RoadWeymouth, MA 02190

Department Name:

SSH Patient Access

Status:

Full time

Budgeted Hours:

Shift:

Evening (United States of America)

Under the direction and guidence of the Patient Access Manager, the frontline supervisor is responsible to manage day to day operations for the Patient Access Department, insuring that employees perform multiple task necessary to register patient.

Compensation Pay Range:

$57,400.00 - $82,100.00

1 - Supervisors Patient Access Senior Patient Registration Officers and Patient Access Coordinators.

a - Is a content expert for Patient Registration services.

2 - Manages Human Resources.

a - Conducts timely work performance evaluations (annual).
b - Recommends hiring,/termination of employees.
c - Manages performance using coaching, counseling and corrective actions.
d - Staffs to budget.
e - Manages appeal process for time off.
f - Understands and can interpret hospital policy and procedures for staff.

3 - Develops staff.

a - Provides initial orientation for new staff members.
b - Monitors and provides feedback regarding department standard goals
c - Works collaboratively with training coordinators regarding employee needs/competencies.
d - Assures crosstraining of employees to function in all areas of the department/unit.
e - Conducts monthly staff meetings cascading information to employees in a timely manner.
f - Insures that staff is provided adequate time for participation in meetings/inservices.

4 - Technology - Embraces technological solutions to work processes and practices.

a - Able to function using department computer programs.
b - Can manage payroll (API) on line.
c - Is able to do a HRAF on line
d - Can create a job requisition on line
e - Can use the Absence Database and determine when follow-up is needed.
f - Can use Aces Database
g - Directs downtime procedures
h - Able to function using Microsoft products.

5 - .Safety Awareness - Fosters a \"Culture of Safety\" through personal ownership and commitment to a safe environment.

a - Understands Leadership role during hospital codes (e.g. Code Disaster, Code Red).
b - Adheres to universal precautions and respiratory etiquette guidelines.
c - Adheres and assists staff to understand patient identification policy/procedure and can manage corrective action for related performance.

6 - Leadership Standards