Supervisor - Front Office SUD

ADAPT; Roseburg (OR); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Full family medical insurance

Dental insurance

Vision insurance

Pet insurance

HSA & FSA options

401(k) with employer contribution

On-site training

Job summary

Adapt Integrated Health Care in Roseburg, OR seeks a Supervisor for Front Office SUD to lead daily front office functions and supervise the Healthcare Services Coordinators. The role drives scheduling accuracy, staff coaching, and client intake processes, ensuring smooth operations within the Adult Outpatient Substance Use Department.

The ideal candidate will have 5 years in healthcare, supervisory experience, and a valid driver's license, with a preference for a related associate's or

Qualifications

• High School Diploma or GED.
• Experience of 5 years in healthcare required; associate’s degree may substitute 2 years; bachelor’s may substitute 4 years.
• 21+ with a Valid Driver’s License and proof of automobile liability coverage.
• Experience with SUD preferred.

Responsibilities

• Plans and manages the daily functions of the front office.
• Acts as point person for the Adult Outpatient Substance Use Department for office administration duties.
• Manages provider schedules to keep schedules full and on target; arranges coverage as needed.
• Monitors daily work queues to ensure productivity and workload balance.
• Coaches, mentors, and trains staff; conducts performance evaluations.

Skills

Supervisory experience

Healthcare administration

Staff coaching

Education

High School Diploma or GED

Associate’s degree preferably in business or healthcare

Bachelor’s Degree may substitute 4 years experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Supervisor - Front Office SUD

Full Time Roseburg, OR, US

5 days ago Requisition ID: 1420

Salary Range: $47,000.00 To $63,000.00 Annually

Adapt Integrated Health Care is looking for a Healthcare Services Coordinator Supervisor to join their team in Roseburg, OR! This position works Monday-Friday.

The Healthcare Services Coordinator Supervisor supervises and coordinates the work of Healthcare Services Coordinators (formerly known as Intake Coordinators) and carries out supervisory duties, such as training, assigning work, appraising performance, coaching, and developing employees and staff scheduling. This position will also perform the duties of the employees supervised.

Qualifications:

• High School Diploma or GED. Associate’s degree preferably in business or healthcare.
• Experience of 5 years in healthcare required. An associate’s degree may substitute 2 years of experience. Bachelor’s Degree may substitute 4 years of experience. One year’s supervisory experience managing employees and administering policies preferred.
• 21+ and possess a Valid Driver’s License and proof of automobile liability insurance coverage.
• Experience working with SUD preferred

Primary Responsibilities:

• Plans and manages the daily functions of the front office.
• A point person for the Adult Outpatient Substance Use Department for office administration duties.
• Manages provider schedules to ensure the correct appointment type is assigned, the schedule is full, and daily targets are met. Verifies and adjusts schedule when providers are not available and finds coverage for assessments and groups as needed.
• Monitors daily work queues for Healthcare Services Coordinator staff to ensure productivity, identify issues, and allocate workload.
• Coaches, mentors, and trains Healthcare Services Coordinator staff. Assesses competencies of staff provides continuous performance management and conducts employee performance evaluations.
• Addresses performance and/or behavior issues, clarifying expectations and providing feedback to the Clinic Director.
• Greeting and checking in clients and collecting payments.
• Complete intake with each client ensuring all documents is correctly completed and signed.
• Comfortable using the latest technology and troubleshooting.
• Scheduling and checking clients out.
• Communicate with the team daily regarding appointment or group scheduling concerns, UA results, referrals, client concerns, etc.
• Health insurance knowledge.
• Answering incoming phone calls and relaying messages to appropriate staff.
• Creates and maintains an inclusive work environment that supports diverse ideas, backgrounds, and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives, and maintains an employee engagement culture.

Come join our progressive team and make a difference in the lives of others!For more information on our organization, please visit our website at www.adaptoregon.org .

We Offer:

• 100% Paid Premiums for Full Family Medical insurance, cash waiver available
• Dental, Vision, and Pet insurance options
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• 401(k) retirement plan with 5% employer contribution
• In-house training, on-site professional development
• Clinical supervision towards licensure is available

Our priority is to be a workplace that offers employees a rewarding work-life and opportunities for personal and professional growth. We offer a competitive salary and benefits package, and we are proud to be certified as a Great Place to Work in 2024, 2025, and 2026!

Adapt Integrated Health Care is an Equal Opportunity Employer, including for those with disabilities and veterans. Adapt Integrated Health Care does not discriminate based on race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Adapt will not tolerate unlawful discrimination, harassment, or retaliation and is committed to preventing or stopping them whenever they may occur at the organization or in its programs.

For anyone needing assistance or accommodations with Adapt’s application process, please call [phone] and ask for our Talent Acquisition team.