Service Desk Technician

ADAPT, Inc.; Roseburg (OR); On-site; USD 42,981,120 - 51,577,344; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Pet insurance

HSA & FSA

401(k) with employer match

In-house training & tuition assistance

Job summary

Adapt Integrated Health Care in Roseburg, OR seeks a Service Desk Technician to be the first point of contact for IT services. You will manage the IT ticketing system, coordinate onboarding and device setup, and assist with various support tasks across departments.

The role requires a High school diploma or GED, basic technology understanding, and a valid driver’s license. Monday–Friday work hours and a comprehensive benefits package accompany the position.

Qualifications

• High school diploma or GED required.
• Basic understanding of technology.
• Must be 21+ and possess a valid driver’s license.

Responsibilities

• Support and route all calls through the main IT phone line and ticketing system.
• Review Help Desk tickets and expeditor for tickets not followed up on by staff to meet Help Desk standards.
• Coordinate equipment and access needs for external auditors.
• Provide remote troubleshooting guide users through errors, and escalate to engineers as needed.
• Coordinate onboarding for all incoming employees, including badge creation and equipment setup.
• Provide employees with training and initial configuration of company issued cell phones.
• Cell phone setup and project coordination for company-wide upgrades.
• Manage copier support and maintenance with copier vendor.
• Reserve rooms for Douglas County meetings.
• Provide telehealth account support and administrator roles.
• Maintain telecommuting and mobile device equipment agreements.
• Set up and support multi-factor authentication devices for all employees.
• Assist Director IT Client Services with project management and back-up duties.

Skills

Tech basics

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Desk Technician

Full Time Roseburg, OR, US

6 days ago Requisition ID: 1381

Salary Range: $15.00 To $18.00 Hourly

Adapt Integrated Health Care is looking for a Service Desk Technician to join their team! This position works Monday-Friday from 7:30am to 5:00 pm.

The ServiceDesk Technician will provide support as the first contact for IT services. Provide scheduling for technical needs and appointments with staff in the agency. Assist with project coordination in the department.

Qualifications:

• High school diploma or GED
• A basic understanding of technology.
• Must be 21+ and possess a valid driver's license

Primary Responsibilities:

• Support and route all calls through main IT phone line and ticketing system
• Review Help Desk tickets and act as an expeditor for tickets that haven’t been followed up on by assigned staff to meet Help Desk standards
• Coordinate equipment and access needs for external auditors
• Provide remote troubleshooting guide users through errors, assisting to resolve issues and documenting steps to elevate tier 2 or 3 engineers
• Coordinator onboardings for all incoming employees in the agency, including badge creation and initial equipment setup
• Provide employees with training and assist them with initial configuration of company issued cell phones
• Cell phone setup and project coordination for companywide upgrades
• Manage copier support and maintenance with copier vendor
• Room reservations for Douglas County meeting rooms
• Telehealth account support and administrator
• Maintain all telecommuting and mobile device equipment agreements
• Setup and support multifactor authentication device and applications for all employees
• Assist Director IT Client Services with project management for department and back up for technology support coordinator position

Come join our progressive team and make a difference in the lives of others! For more information on our organization, please visit our website at www.adaptoregon.org .

We Offer:

• Medical insurance options for employees and their families, with a cash waiver option
• Dental, Vision, and Pet insurance options
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• 401(k) retirement plan with 5% employer contribution
• In-house training, on-site professional development, and tuition assistance for new certifications

Our priority is to be a workplace that offers employees a rewarding work-life and opportunities for personal and professional growth. We offer a competitive salary and benefits package, and we are proud to be certified as a Great Place to Work® in 2023, 2024, 2025 and 2026!

Adapt Integrated Health Care is an Equal Opportunity Employer, including for those with disabilities and veterans. Adapt Integrated Health Care does not discriminate based on race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Adapt will not tolerate unlawful discrimination, harassment, or retaliation and is committed to preventing or stopping them whenever they may occur at the organization or in its programs.

For anyone needing assistance or accommodations with Adapt’s application process, please call [phone] and ask for our Talent Acquisition team.