Supervisor, Fraud Operations

HealthEquity; Draper (UT); Remote; USD 57,000 - 72,000; Full time

Job summary

Join a forward-thinking company as a Fraud Operations Supervisor, where you can make a significant impact on fraud prevention and team leadership. In this remote role, you will oversee a dedicated team, ensuring efficient case management and compliance with regulatory requirements. Your expertise in fraud operations will help shape strategies that protect consumers and enhance the overall integrity of financial processes. With a commitment to continuous improvement and a collaborative work environment, this position offers a unique opportunity to drive results and foster a culture of accountability. Be part of a mission-driven organization that values your contributions and supports your professional growth.

Benefits

Medical, dental, and vision

HSA contribution and match

Dependent care FSA match

Uncapped paid time off

Adventure accounts

Paid parental leave

401(k) match

Personal financial literacy programs

Ongoing education & tuition assistance

Gym and fitness reimbursement

Qualifications

• 4+ years of experience in fraud operations within financial institutions.
• Strong leadership skills to manage and motivate a team effectively.

Responsibilities

• Supervise fraud specialists and ensure effective case management.
• Develop and implement fraud detection and prevention strategies.

Skills

Fraud Operations Management

Leadership Skills

Fraud Detection Techniques

Communication Skills

Attention to Detail

Problem-Solving Skills

Tools

Fraud Case Management Systems

Job description

Supervisor, Fraud Operations

Job Locations: US-Remote

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of something remarkable.

Overview

How you can make a difference

We are seeking an experienced Fraud Operations Supervisor to join our team. The ideal candidate will have a strong background in fraud operations, leadership experience, and the ability to manage a team effectively. This role involves overseeing day-to-day fraud operations, ensuring cases are handled efficiently, and supporting the team in high-volume situations.

Key Responsibilities:

1. Supervise a team of fraud specialists, ensuring effective case management and resolution.
2. Provide leadership and guidance to the team, fostering a collaborative and accountable work environment.
3. Assist in the development and implementation of fraud detection and prevention strategies.
4. Monitor and analyze fraud trends, providing insights to the fraud analytics and strategy team.
5. Handle escalated fraud cases and support the team during high-volume periods.
6. Ensure compliance with company policies and regulatory requirements.
7. Collaborate with other departments to address fraud-related issues and improve processes.

Qualifications:

1. Proven experience as a supervisor in a fraud operations environment, ideally within financial institutions.
2. 4+ years of experience with financial institutions and fraud-related processes.
3. Knowledge of various types of fraud, including identity theft, bot attacks, and account takeovers.
4. Flexible availability to accommodate varying schedules and high-demand periods.
5. Experience with fraud case management systems and tools.
6. Strong leadership skills with the ability to manage and motivate a team.
7. Experience with fraud detection and prevention techniques.
8. Proactive mindset with a strong drive for continuous improvement and achieving results.
9. Ability to work in a fast-paced, high-pressure environment.
10. Strong communication and interpersonal skills.
11. Exceptional attention to detail and accuracy in fraud detection and case management.

#LI-Remote

This is a remote position.

Salary Range

$57,500.00 To $71,500.00 / year

Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Why work with HealthEquity

HealthEquity aims to make HSAs as widespread and popular as retirement accounts by 2030. We are passionate about providing solutions that connect health and wealth. Join us to experience a work environment where the person is valued more than the position. Learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer committed to diversity and inclusion. We ensure equal opportunity for all applicants and employees regardless of race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. We are a drug-free workplace. For more info, visit our Careers page.

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