Supervisor- Field Service

Motion Industries; Spokane Valley (WA); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation pay

Sick leave

Job summary

Motion Industries in Spokane Valley, WA, is seeking a Field Service Supervisor to lead a team of technicians. The role involves hiring, training, and ensuring adherence to SOPs, KPIs, and Lean Six Sigma programs, under limited supervision.

You will schedule service jobs, ensure proper equipment and training, and review jobs for quotes while tracking training and performance. Typically requires an associate degree and 5+ years of related experience.

Qualifications

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.
• Experience leading field service teams and managing technicians is preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to meet customer expectations and requirements.
• Ensures proper training and certifications for all technicians.
• Schedules service jobs and assigns personnel to specific duties.
• Ensures service personnel have proper equipment and tools for safe, correct work.
• Ensures adherence to SOPs, KPIs, and Lean Six Sigma programs.
• Assists in customer surveys and reviews jobs for quotes.
• Participates in hiring Field Service Technicians.
• Tracks training for each technician.
• Performs other duties as assigned.

Skills

Field service knowledge

Team collaboration

Positive attitude

Interpersonal skills

Analytical thinking

Problem solving

Calm under pressure

Communication skills

Education

Associate's degree

Job description

Spokane Valley, WA, USA

Full time

R26_0000031063

SUMMARY

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP's, KPI's and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer's expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP's, KPI's and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

• 5-10 Indirect Reports
• 2-5 Direct Reports

BUDGET RESPONSIBILITY

No

COMPENSATION

$32.74 - $42.57/Hour

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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