Field Service Technician Lead

Estis by Flowco; Town of Texas (WI); On-site; USD 60,000 - 86,000; Full time

Job summary

Estis by Flowco is seeking a Field Service Supervisor in Wisconsin to support Area Supervisor with technical and operational leadership. You will help deploy equipment and personnel to job sites, oversee preventive maintenance, and ensure safety and service policy compliance while driving profitability.

The role emphasizes customer interaction, process optimization, and performance measurement across service delivery in a defined geography.

Qualifications

• Strong customer service and leadership skills.
• Proficient with Microsoft Office and PC skills.
• Excellent written and verbal communication.
• Experience in planning, scheduling, and process management.
• Valid driver’s license with clean driving record.
• Willingness to travel extensively.

Responsibilities

• Assist Area Supervisor with profitability and operational leadership.
• Deploy equipment, materials and personnel to job sites efficiently.
• Ensure preventive maintenance and call-out/repair execution in assigned areas.
• Coordinate deployment to optimize utilization and minimize costs.
• Measure team performance against set metrics and implement improvements.
• Act as customer-facing representative and provide technical/operational expertise.
• Assist in budget development and implementation of standards and processes.

Job description

Position Overview:Assists the Area Supervisor in providing technical and operational expertise and champions’ best in class service, creating customer satisfaction.Responsibilities/Job Duties:Supporting champion for health, safety, environmental and service policies, standards, and process improvement. Assists in providing leadership and communication of company practicesThe lead assists the supervisor in responsibility for the profitability of his/her assigned geographyWill frequently be customer facing and empowered to represent the Company in this capacityAssists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resourcesResponsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical areaEnsures incoming and departing equipment is maintained properlyAssists the supervisor in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical areaEnsures that team performance is measured against all set metrics, develops plans for improvement where warrantedCompiles and conveys job-specific information to Field Service TechniciansCoordinates work with others to minimize equipment downtime and most effectively utilize resourcesEvaluates direct reports and makes recommendations for technical and soft skills trainingImplements, manages and communicates performance measures for area for responsibilityAssists the supervisor in implementation of budget, and operational standards and processesServes as a contact for customers and provides technical/operation expertise in response to customer inquiriesAssist supervisor with management reviews of measures with team; develops and executes action plans for improvementMust be able to work with the team in developing improved work processes for the departmentAdhere to safety requirements by wearing appropriate protective gearPerforms other duties as assignedQualifications:Exhibit strong customer service, interpersonal, coaching and leadership skillsBasic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skillsIntermediate organizational, planning and scheduling, process management and negotiation skillsStrong analytical abilities, mechanical aptitude combined and problem solving skillsGood writing skills with technical subject matter and oral communication skillsHigh school diploma or experience equivalentSpecific industry knowledge and job experiencePlanning & Scheduling experience preferred1+ years of experience in customer relations3+ years of required technical experienceValid driver’s license with satisfactory driving recordAbility to pass drug screens and background checkPhysical Requirements:Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time dailyAbility to lift up to 80 poundsVision required: 20/40 with or without corrective lenses to accurately read all related distribution documentsAbility to communicate verbally using a telephoneWorking Conditions:Subject to outdoor environment with adjusting temperatures and climateWillingness to travel extensively driving a company vehicle